Internet Service Providers forum


Problem with Motorola 3347 modem

by KenColorado / August 3, 2012 6:19 AM PDT

I'm having a problem with my Motorola 3347 modem dropping my DSL connection every day at 9:00 am. Occasionally it will happen in the evenings (no big problem), but it happens every day at 9:00 am without fail (big problem because my wife works from home in the mornings and must have an internet connection). After 30-50 minutes it will start back up on its own.

I've talked to CenturyLink, our ISP, and they say its a problem in the modem firmware (version QM02-7.8.4r10). They've run a diagnostic on our line and say there has been no interuption of service on their end. Their solution: I need to buy a new modem since they no longer support the one I have.

My question: Is this a modem problem or a CenturyLink problem? If a modem problem, is there anything I can do other than buying a new modem?

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All Answers

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The way to tell this is to swap the modem out.
by R. Proffitt Forum moderator / August 3, 2012 6:23 AM PDT

As to buying a new one, I gifted two out on freecycle since I moved off DSL years ago. Be sure to check into and the free areas of craigslist as there are a lot of DSL modems in closets.

Most ISPs supply the modem+router so why not use theirs?

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new one
by traveloworld / August 8, 2012 8:40 PM PDT

I think buying new one is not the solution, try to work out on the current modem.

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Going without a swap.
by R. Proffitt Forum moderator / August 9, 2012 1:16 AM PDT
In reply to: new one

Then you call the ISP and they can run some tests. A few folk need to know this so they will make that call (they didn't know it.)

So far the field test is to swap it.

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