Windows Vista forum

General discussion

Problem with Maxtor OneTouch II external hard drive

by andypalmer33 / March 10, 2007 10:27 PM PST

Is anyone else experiencing compatability problems with a Maxtor OneTouch II external hard drive and Vista?

I don't know if it is an issue with the hard drive itself, or whether it's the EMC Retrospect Express HD software but I can't get the thing to work on my new notebook. Seagate's website (they have acquired Maxtor) and EMC Insignia's website have proved to be of little help.

On advice from an EMC forum I upgraded from my old Retrospect Express HD version 1.0 to the newer version 2.0 as this is supposed to work with Vista. But after downloading the upgrade from Smith Micro (who sell Retrospect Express) I now find that I can't register or licence the upgrade and it won't work. Smith Micro have since ignored every email I have sent them.

Does anyone have any helpful suggestions?

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Maxtor One Touch III and Microsoft Vista
by stamfordjim / March 14, 2007 5:18 AM PDT

here's what I've learned with the Maxtor One Touch III and Vista. May not apply to One Touch II family. I'm running Vista Ultimate.

1. If you do not have a password configured, it works fine
2. If you do have a password configured, you have 2 options

a. Disable UAC (not a good idea)
b. Re-install the Maxtor software, reboot. You should be prompted for password and then the drive is accessible. If you turn off or disconnect the drive you have to repeat the re-insall process each time.

I confirmed this by trial and error and then called Maxtor tech support and they confirmed it also. As of 3/14/07 no new drivers/patches available.

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Try this!
by lisackl / March 22, 2007 4:02 PM PDT

Hi ,

Dun really know if it might help you or not. I actually encountered problem to login Maxtor Storage via Vista Business. It kept prompting me to enter correct username and password which i'm absolutely sure that i keyed it in right. Below link solved my problem.. bravo Maxtor!

http://seagate.custhelp.com/cgi-bin/seagate.cfg/php/enduser/std_adp.php?p_faqid=3606&p_created=1170450275&p_sid=a8j9Gexi&p_accessibility=0&p_lva=3606&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9OSZwX3Byb2RzPTAmcF9jYXRzPTAmcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXZpc3Rh&p_li=&p_topview=1

All the best!

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Access Maxtor One Touch III Mini with Vista
by cberk / January 31, 2008 2:34 PM PST
In reply to: Try this!

Thanks for the advice. I went back to my old notebook (XP) and unlocked the Maxtor, then came back and connected the USB cable to my new laptop (Vista) and Voila, it worked perfectly well and all my files are now accessible. Thanks for the help.

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Maxtor One Touch III and Vista
by gtwerra / March 16, 2009 9:55 AM PDT

Thanks this worked for me too!

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