Windows Vista forum

General discussion

Problem with Maxtor OneTouch II external hard drive

by andypalmer33 / March 10, 2007 10:27 PM PST

Is anyone else experiencing compatability problems with a Maxtor OneTouch II external hard drive and Vista?

I don't know if it is an issue with the hard drive itself, or whether it's the EMC Retrospect Express HD software but I can't get the thing to work on my new notebook. Seagate's website (they have acquired Maxtor) and EMC Insignia's website have proved to be of little help.

On advice from an EMC forum I upgraded from my old Retrospect Express HD version 1.0 to the newer version 2.0 as this is supposed to work with Vista. But after downloading the upgrade from Smith Micro (who sell Retrospect Express) I now find that I can't register or licence the upgrade and it won't work. Smith Micro have since ignored every email I have sent them.

Does anyone have any helpful suggestions?

Discussion is locked
You are posting a reply to: Problem with Maxtor OneTouch II external hard drive
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Problem with Maxtor OneTouch II external hard drive
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Maxtor One Touch III and Microsoft Vista
by stamfordjim / March 14, 2007 5:18 AM PDT

here's what I've learned with the Maxtor One Touch III and Vista. May not apply to One Touch II family. I'm running Vista Ultimate.

1. If you do not have a password configured, it works fine
2. If you do have a password configured, you have 2 options

a. Disable UAC (not a good idea)
b. Re-install the Maxtor software, reboot. You should be prompted for password and then the drive is accessible. If you turn off or disconnect the drive you have to repeat the re-insall process each time.

I confirmed this by trial and error and then called Maxtor tech support and they confirmed it also. As of 3/14/07 no new drivers/patches available.

Collapse -
Try this!
by lisackl / March 22, 2007 4:02 PM PDT

Hi ,

Dun really know if it might help you or not. I actually encountered problem to login Maxtor Storage via Vista Business. It kept prompting me to enter correct username and password which i'm absolutely sure that i keyed it in right. Below link solved my problem.. bravo Maxtor!

All the best!

Collapse -
Access Maxtor One Touch III Mini with Vista
by cberk / January 31, 2008 2:34 PM PST
In reply to: Try this!

Thanks for the advice. I went back to my old notebook (XP) and unlocked the Maxtor, then came back and connected the USB cable to my new laptop (Vista) and Voila, it worked perfectly well and all my files are now accessible. Thanks for the help.

Collapse -
Maxtor One Touch III and Vista
by gtwerra / March 16, 2009 9:55 AM PDT

Thanks this worked for me too!

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.