 | Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years. Thanks, CNET Support |
Hi,
I have a problem on my TV Samsung Smart TV model UE32J5570 when viewing live streaming video, I encounter a freeze and stop the video after 1min, the display is blocked by posting me "under load"
Could you help me solve this problem?
The smart TV is last updated.
Best regards.
Discussion is locked
What app are you using (Youtube app, Netflix app, ...) when this happens? Or just the default browser?
I use youtube app, I have this problem when using live streaming through against youtube app works perfectly on other videos.
I wonder if Samsung (youtube app) blocks the live streaming especially on football game
The youtube app - most likely - isn't from Samsung - but from Youtube = Google. So I doubt if Samsung customer service will be able to tell you if it blocks live football games especially, Did you ask them?
I contacted the youtube app support on the address youtubetv-help@google.com, they advised me to contact the television device client center. Here is their return.
Hello,
Thanks for reaching out.
Although we do not offer any 1:1 email support for YouTube on TV, here are some useful points of contact to solve your problem.
1. Video playback Issues, TV feature related issues (volume, remote control navigation...), and/or any general questions related to the YouTube on TV performance on your device (icon, launching, sluggish performance, updates, install, uninstall, ...) :
Please contact the TV device's customer center.
2. YouTube general questions like accounts, subscriptions, purchases and etc. :
Please raise a question on YouTube Help forum (https://productforums.google.com/forum/#!forum/youtube)
3. Get more information about YouTube on TV from Support Center (https://goo.gl/Xq7ava)
Thank you.
Netflix and Samsung try to work it out. YouTube (Google) and Samsung, almost never a fix.
Since the code is not open source along with many other reasons the only people that can fix it are Google for their website and app, then Samsung to get the app into new firmware.
There are some that think this is a product failure which means you have a reason to go get a full refund.
Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic