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Problem with live streaming in samsung smart tv

Hi,
I have a problem on my TV Samsung Smart TV model UE32J5570 when viewing live streaming video, I encounter a freeze and stop the video after 1min, the display is blocked by posting me "under load"
Could you help me solve this problem?
The smart TV is last updated.
Best regards.

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Comments
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Re: live straming video

What app are you using (Youtube app, Netflix app, ...) when this happens? Or just the default browser?

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Re: live straming video

I use youtube app, I have this problem when using live streaming through against youtube app works perfectly on other videos.
I wonder if Samsung (youtube app) blocks the live streaming especially on football game

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Re: youtube app

The youtube app - most likely - isn't from Samsung - but from Youtube = Google. So I doubt if Samsung customer service will be able to tell you if it blocks live football games especially, Did you ask them?

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Re: youtube app

I contacted the youtube app support on the address youtubetv-help@google.com, they advised me to contact the television device client center. Here is their return.

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Re: youtube app

Hello,

Thanks for reaching out.
Although we do not offer any 1:1 email support for YouTube on TV, here are some useful points of contact to solve your problem.

1. Video playback Issues, TV feature related issues (volume, remote control navigation...), and/or any general questions related to the YouTube on TV performance on your device (icon, launching, sluggish performance, updates, install, uninstall, ...) :
Please contact the TV device's customer center.

2. YouTube general questions like accounts, subscriptions, purchases and etc. :
Please raise a question on YouTube Help forum (https://productforums.google.com/forum/#!forum/youtube)

3. Get more information about YouTube on TV from Support Center (https://goo.gl/Xq7ava)

Thank you.

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As you see, little or no support for this.

Netflix and Samsung try to work it out. YouTube (Google) and Samsung, almost never a fix.

Since the code is not open source along with many other reasons the only people that can fix it are Google for their website and app, then Samsung to get the app into new firmware.

There are some that think this is a product failure which means you have a reason to go get a full refund.

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