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problem with laptop

I have just received my "new" Compaq Evo laptop, Model: N610c, with Intel Pentium 4, Mobile CPU 1.80GH

Processor: 1800 Mhz Cash Size: 512 MB ROM Family: 68p4F

Video: ATI Keyboard Control: D4B23CE0C69

Heres what I dont understand. The main Windows system Windows XP will not load, specifically since, while the programs are loading, the screen goes black, and says that Windows must close down, to to an "error".

According to the screen message, the error code is:


What does this mean, and how do I get the laptop to work correctly?

I have tried contacting the company which sold the machine, but I cannot get past the automated "Welcome To..." message.

Any suggestions on how to get rid of this problem, beyond taking the machine to a repair shop?

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Since it is new.

Why not load Windows clean and see if that clears it up?

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just received my "new" Compaq Evo laptop

this line (plus the error code); points in only one direction, return the laptop to the seller, and demand they fix the problem.

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