I have the same problem. My first message to support team was on 02/23/2010 !!!
I talked with Marina and Irina.
Marina on 03/09/2010: "I have filed a bug with our engineers concerning the issue. In the meantime we recommend taking advantage of our free services."
Irina on 03/23/2010: "Due to the issues that were mentioned earlier, we cannot upgrade your product's subscription to Premium. Please, take advantage of our Basic subscription. We apologize for any inconvenience this may cause you and appreciate your patience."
Now I'm still waiting response from Download.com engineers![]()
Maybe it's very big problem? Why it can be resolved in manual mode?
I don't know why it takes too much time. I know that it's unacceptable for such big company![]()
For the past week I have been trying to pay for a premium listing on Download.com ($99 a month) for my product "Advanced BAT to EXE Converter"
I can only get ahold of "Irina" who will delete my help tickets at will. See proof of this behavior in screenshots below.
I have always been nice and I stuck through all of the website errors. The first time I entered my credit card info, successfully got a "pending" charge on my card for $99 but due to website error, there was no "product title" listed on the confirmation page.
http://www.bdargo.com/upload99.gif
About 5 days went through replying back and forth with Irina she said she forwarded my ticket to "the appropriate department" The charge never completed and the funds were released back to my account.
Now I go to make the $99 a month payment agreement and receive this error:
http://www.bdargo.com/newerror.gif
No charge is made to my card now since it is in the queue like the pic says.
I have asked Irina to remove my product from the premium listing queue (where it has been for 3 days and is only suppose to take one to complete) So I can go ahead and make my payment. Here is evidence of her deleting my ticket (screenshots takin with www.time.gov clock on screen)
http://www.bdargo.com/customerservice1.gif
http://www.bdargo.com/customerservice2.gif
I made this post to get ahold of someone else from CNET that can help me. Irina must be sick of trying to help me and cannot figure it out. It is a shame she is the only C/S rep I can get a hold of. I can assure you that I am the one that is sick after thousands of hours put in to my product and over a week talking to customer service trying to pay them $99 a month for premium listing!

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