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Problem with computer shutdown/restart

by hunghung1 / April 15, 2016 12:39 PM PDT

I am using Window 8 and a problem has developed in the last couple of days.

I have been shutting down/restarting by right clicking the bottom left window flag and then choosing an option. Now when I move the mouse to the window flag and right click, nothing shows (this seems to happen after I have a plug-in issue in Firefox) and I had to turn off the computer using the power button.

Also, a drop-down menu that allows one to control volume, brightness, etc. no longer shows I move the mouse to the top right. I think the two problems are related.

What is wrong and how this can be avoided in the future?

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All Answers

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While you told the symptom.
by R. Proffitt Forum moderator / April 15, 2016 12:43 PM PDT

Not much word about the PC. When I see this it's usually a driver someone accepted from Microsoft Windows Update (in few words, don't do that.)

Use system restore to when it works and watch carefully as to what you install from windows update. Drivers are from your machine's maker. It's rare to never to get them from Microsoft.

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I never do windows update
by hunghung1 / April 15, 2016 1:10 PM PDT

I don't think that's the problem because I never do windows update since I bought this Samsung laptop about a year ago.

What else could the cause be?

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did you turn it off?
by James Denison / April 15, 2016 1:48 PM PDT

Most computers come with it turned on by default. If you have any files in windows folder that starts with KB...... then you have had updates. Often they are a blue color too.

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did you turn it off?
by hunghung1 / April 15, 2016 2:19 PM PDT
In reply to: did you turn it off?

I turned off windows update when I bought the laptop.

Also, ever since I bought the laptop, shutting down/restarting doesn't take long, indicating there have been no updates, which are usually time consuming to download.

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Windows update
by Bob__B / April 15, 2016 3:02 PM PDT
In reply to: did you turn it off?

Turning that off may not be a wise move.

At least install the security updates.

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Have you tried a different mouse?
by James Denison / April 15, 2016 2:45 PM PDT

Is this mouse wireless or wired?

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Have you tried a different mouse?
by hunghung1 / April 15, 2016 3:12 PM PDT

Nothing wrong with the wireless mouse. I tried the laptop's finger pad and there is no reaction at the windows flag icon.

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run your AV on it
by James Denison / April 15, 2016 3:36 PM PDT

and MalwareBytes.

You may have lost some driver files specific to the motherboard. Maybe if you download from the manufacturer and reinstall those, it will work again.

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Don't think its is malware
by hunghung1 / April 15, 2016 4:19 PM PDT
In reply to: run your AV on it

I think it has to do with plug-in because the problem happens after I see a plug-in problem popup when using Firefox. (If I shutdown and restart again, everything works fine until the plug-in problem occurs, although it doesn't always result in the windows flag problem I described.)

Also, when I press ctrl+alt+delete, I see the option "sign out", but no shutdown option. What is the difference between sign out and shutdown?

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If it's the plug-in, remove it
by James Denison / April 15, 2016 4:36 PM PDT

If problem leaves, you found it.

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I think you shared it was a Samsung
by R. Proffitt Forum moderator / April 15, 2016 4:42 PM PDT

As well as light about the plug in Firefox issue. If this is all we have to work with I may have to write to do a factory recovery. Please tell more otherwise it's bad guesses or unacceptable fixes.

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