If the product fails out of the box, put it back in the box and return it.
I recently bought a Canon M40 which came bundled with Videobrowser software. V1.2. Software loads fine, but when opening, it immediately states that VideoBrowser.exe has stopped working.
I am running Win 7 Ultimate 32 bit SP1. When I run the compatability test I notice that it only shows Win 7 not SP1. Could this be the problem? If so how do I fix or what software will work?