Samsung forum

General discussion

Problem with Amazon video app

Hello, I have a problem with my Amazon video app.

Amazon Video is no longer available on this device. We apologize for any Inconvenience.

Close App

Samsung Model : T27B551EW

Help guys, any suggestions?

Discussion is locked
You are posting a reply to: Problem with Amazon video app
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Problem with Amazon video app
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Just a few.

In reply to: Problem with Amazon video app

The firmware looks to be from 2016.
"Upgrade File(USB type) ver 1014.0, All OS (MULTI LANGUAGE) 30 May, 2016"

Is that installed? If not, install that, factory reset and re-test.

Collapse -

In reply to: Just a few.

Thanks. Where can I check my firmware?

Collapse -
I'm not a Samsung expert

In reply to: Thanks

I usually fish around the menus but if I can't tell, just just upgrade then reset and try again.

I see Samsung UK has the file and install instructions at their site.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.