The firmware looks to be from 2016.
"Upgrade File(USB type) ver 1014.0, All OS (MULTI LANGUAGE) 30 May, 2016"
Is that installed? If not, install that, factory reset and re-test.
Hello, I have a problem with my Amazon video app.
Amazon Video is no longer available on this device. We apologize for any Inconvenience.
Samsung Model : T27B551EW
Help guys, any suggestions?