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Problem:"Welcome-New Hardware Wizard" appears for no reason.

Lately "Welcome to New Hardware Wizard" window appears when I start computer. I called to a hardware manufacturer- Toshiba, they asked me to open a Device Manager, where yellow question mark and exlamation mark for Unknown Device were found. The yellow staff was un-installed, but after I turn computer back on, the same problem returned. Toshiba says it might has something to do with the software and offered to run a recovery CD. However I am afraid to lose my Outlook-Express messages, where all my work for the last 2 years resided.
Any suggestions on how to get rid of "Welcome to New Hardware Wizard" and not to lose any data.

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Dear Kleinermuk,

Unfortunately, I cannot help you with your driver problem, due to lack of information. Yet, there is a way for you to save your Outlook messages.

I believe it is under "File" > "Export". There you will find the option to save your contacts and your messages. Double check to make sure everything is saved, and make sure you back it up twice.

Please let me know if this helps.


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Re: unknown device


When in Device Manager, click the 'disable this device in current hardware profile' (or something like that, I don't know the exact English terms). That's the way to have it, and still not have it at the same time. It might help.

Otherwise, the best indeed is to back up your Outlook Express messages and go forward with the recovery CD. In fact, it's highly irresponsible to NOT backup this critical information anyway, especially when it's residing on a laptop. So even if the disable-trick works, you'd better find out about this backup.


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