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Resolved Question

Problem viewing local TV streams on Samsung laptop

by Sep 21, 2012 12:50AM PDT

Hi.

I have just purchased a new Samsung NP350USC laptop here in Australia and I am having difficulty streaming/viewing TV from local websites such as ABC Iview (http://www.abc.net.au/iview/#) and Channel 7 (http://au.tv.yahoo.com/plus7/browse/). The audio is fine but the picture is unwatchable, there is no discernable image whatsoever, just a mixture of colours.

I have previously watched TV from these sites and many others on other devices (such as HP and Dell laptops) without any issue.

I assume there is some kind of video/internet/stream setting that needs to be adjusted?, although this has never been required on any other laptops used.

Your assistance would be greatly appreciated.
Many thanks.

Discussion is locked

Knees121 has chosen the best answer to their question. View answer
5 Posts
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Best Answer

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Keep in mind that
by Forum moderator Sep 21, 2012 2:48AM PDT

Keep in mind those web sites must be tested with these Smart TVs. I know CNET has done some work to make their stuff work on tablets and TVs but those sites might have moved to a newer Flash than is available for devices or TVs. Again, the web site has to make it compatible since these TVs are not PCs.

More at link.
http://forums.cnet.com/7723-13973_102-571556/wh-samsung-smart-tv-web-browser-closed-uneexpectedly/?messageId=5354305&tag=rb_content;forums06#message5354305

If your TV has an ABC, CBS app, then use that for best effect.
Bob

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Re: TV vs. PC
by Samsung_HD_Tech Samsung staff Sep 21, 2012 3:05AM PDT

Hey Bob,

Yeah, the guy actually has a laptop, not a TV. So it should work just fine.

HD Tech

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My bad. I was looking at another TV post just a second ago.
by r. proffitt Forum moderator Sep 21, 2012 3:10AM PDT

As to the laptop, we have TOO MANY Windows Flash discussions so the recap of what's fixing that is...

1. Be sure the web site is not locked out of your country. catv (Canada) doesn't play here in the USA. It's not a laptop/TV issue.
2. Try this before uninstalling/installing Flash.
a. Try Chrome.
b. Disable Flash hardware acceleration.
Bob

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Thank you
by Knees121 Oct 4, 2012 5:10PM PDT

Thank you to everyone above for your responses. I have resolved the problem by changing my browser to Chrome, as suggested. Not sure why that worked, but it did! Many thanks for taking the time to assist me.

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Answer
Re: Problem viewing local TV streams on Samsung laptop
by Samsung staff Sep 21, 2012 2:28AM PDT

Hi Knees121,

Thanks for your message. But just so you know, if you want Samsung support, I support US products and customers.

So a guess here: make sure you got Flash and Silverlight up to date. Also, some of these companies block you if you have cookies disabled, so make sure you have that on. Also, I'll link to the stated requirements by these two services below:

ABC iview's system requirements: http://www.abc.net.au/tv/iview/#requirements
Plus7's system requirements: http://au.tv.yahoo.com/plus7/faq/-/6628748/

Hope this helps you!

Regards,
HD Tech

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