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Problem setting up third party modem with ATT DSL

by mgmcca / November 27, 2009 5:15 AM PST

I?m attempting to connect a Netgear modem to an ATT DSL line with a Mac OS X (Snow Leopard). After configuring the modem with the temporary username and password provided by ATT, the modem status lights are green across the board. I then opened Safari and the message ?redirecting to ATT user setup? appears in the Safari window. This directs me to accept the EULA, and then prompts me to download a program called ATT installer. After downloading this program and running it, the program flashes the message ?setting up hand-off to ATT installer? and then goes blank and does nothing. Attempting to run the program a second time results in the message ?page cannot be displayed.? After 10 hours total on the phone with ATT tech support, no headway was made. Does anybody have any suggestions or has anyone had something similar happen to them?

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Which is why.
by R. Proffitt Forum moderator / November 27, 2009 6:01 AM PST

I skipped using the temporary name and password and did what some call "setup the dsl modem manually." Those downloads and wizards do fail so skip that and put in the real name and password next time.

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Thanks for the reply!
by mgmcca / November 29, 2009 2:53 AM PST
In reply to: Which is why.

Actually we just decided to get a new ATT modem to avoid future problem situations.

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