Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Problem reporting

Apr 10, 2012 1:38AM PDT

When I try to report a problem post, it won't email. I just got a Windows 7 computer with Live Mail. I don't know if that relates to the problem.

Diana

Discussion is locked

- Collapse -
Answer
Do you mean submitting an ROP?
Apr 10, 2012 6:12AM PDT

Any error messages?

What happens when you hit Submit?

I seem to remember you setting Windows Live up some time ago, your discussion in the Windows 7 forum. Has this ever worked in Windows Live?

Mark

- Collapse -
Absolutely nothing
Apr 10, 2012 6:35AM PDT

I don't think it has to do with live mail but I'm not sure. I don't remember really trying it since I got the new computer. I usually work on cnet at work which doesn't allow any kind of email outside of work. Generally by the time I got home, the problem was already taken care of.

Diana

- Collapse -
Hmm, difficult
Apr 10, 2012 9:10PM PDT

From what you say it seems you can open the ROP submission typing box, then type your message, but when you hit Submit, nothing happens.

I wonder if your home computer is still seeing CNET's forum pages under the old system. They did an upgrade some weeks ago but perhaps you are not seeing all of that.

Try the Refresh test. In a forum page press Shift, hold it down, then hit the browser Refresh button. This should update the pages.

If that fails, try logging out, close the browser down, then re-open, re-log in and test. Does that work?

Mark

- Collapse -
(NT) I'll try this when I get home.
Apr 11, 2012 7:17AM PDT
- Collapse -
Re: ROP submission
Apr 11, 2012 7:44AM PDT

Exactly the same with me here at my Windows 7 PC (not at work), probably since I reinstalled Windows (not sure about that, might have been somewhat later). Not only with a ROP (always) but with most (occasionally the first post of a session is OK) posts also. For a ROP I know. For posts I post and if it stays on the screen I press ctlr-A, ctrl-C, f5 to see if it came through; it always came.

Finding the cause will need some experiments with different browsers, different Windows accounts, add-ons, hosts-file and my old XP PC. Somehow, I never found the time to do that. Probably, I don't find pressing ctlr-A, ctrl-C, f5 enough of a nuisance.

Kees

- Collapse -
Strange
Apr 12, 2012 5:46AM PDT

Just to be sure I understand;

You are unable to send ROPs? But if you press F5 to refresh, it gets sent?

And with replies the first reply of the day is usually fine, but any others after that you hit Submit and nothing happens. Is that right? But again, hit F5 and it works.

I know CTRL+A and CTRL+C are to select and copy so I assume you do that to take a backup/copy before the refresh.

Mark

- Collapse -
Re: f5
Apr 12, 2012 5:51AM PDT

I see I didn't make myself clear.
- I first press "submit". Then usually nothings happens on the screen (here at home, and I know it should!).
- Then I press ctrl-A and ctrl-C in the reply box, just to have text I posted on the clipboard.
- Then I press f5 to refresh the page and see that it has been accepted without acknowledgement. So I never (or hardly ever, probably if I didn't click on that submit in the right way) need the text on the clipboard.

It needs some getting used to and it's a bit of a nuisance, but, well, I feel I have other things to do than see if I can find the cause.

Kees

- Collapse -
Also try clearing your cache before the shift+refresh
Apr 12, 2012 6:07AM PDT

We're going to look at this in Windows 7 and see if we can reproduce the problem.

- Collapse -
no problems found in IE9
Apr 12, 2012 6:21AM PDT

No problems with Reply or reporting offensive posts were found when testing with IE9 on Windows 7. That doesn't mean there isn't a problem, but so far we've been unable to uncover one.

- Collapse -
Re: submitting
Apr 12, 2012 6:29AM PDT

It's not a Windows 7 problem. It works perfectly fine on my new Windows 7 laptop at work. But for some reason it doesn't work here. Must be something peculiar with my PC. And Diana's.
The submit is not acknowledged, but the post is accepted and turns up when refreshing the page.

An identical case has been reported by JP Bill in http://forums.cnet.com/7723-7598_102-556739/submit-not-acknowledged/
But with him it disappeared for some reason.

I'll see if I can do some experiments to find the cause somewhere this weekend. My guess is an add-on or a setting or something blocked by the hosts file. Don't have your engineers put too much time in it. I'm rather sure they can't reproduce it, because I can't reproduce it at work either (well, I didn't really try, but I don't have the faintest idea how to do it).
I'll keep you informed if I find something.

Kees

- Collapse -
Answer
What do you mean with "mail"?
Apr 10, 2012 6:17AM PDT

There's no mail from your PC involved in any way.

Kees