Windows Legacy OS forum

General discussion

Problem recognizing HP DF300 picture frame

by jtob2 / April 14, 2009 5:57 AM PDT

Operating system is Windows XP Service pack 3. I am trying to use an HP DF300 digital picture frame but with no success. I attached the unit to a USB port and the system recognizes the presence of a USB type device but installs it as an "Unknown Device".

I tried the unit on a different computer with XP and the system recognizes and installs it correctly. It seems as though for some reason the unit cannot find the correct driver on the original computer.

I greatly appreciate and recommendations on how to get the unit to install properly on the original computer.



Discussion is locked
You are posting a reply to: Problem recognizing HP DF300 picture frame
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Problem recognizing HP DF300 picture frame
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
(NT) Try the USB port on the rear of your desktop.
by R. Proffitt Forum moderator / April 14, 2009 7:01 AM PDT
Collapse -
Try the USB port on the rear of your desktop
by jtob2 / April 14, 2009 8:02 AM PDT


Once again, thank you for your insight. Your suggestion was just the push I needed. I installed a USB2 PCI card into the computer and the unit fired up perfectly. It seems it must have been a defective motherboard port.

Thanks again,

Jim O'Brien

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.