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General discussion

problem receiving email

by yesenin Mar 3, 2010 5:34AM PST

My home network includes one computer with Windows 7 and one with Windows XP and Outlook Express. I've always used OE for email, and on my computer with Windows 7 I set up a Windows Live email account using my OE email address. My Windows Live account works fine with that address most of the time, but the problem is that I occasionally receive emails to my Outlook Express account which do not show up in Windows Live. They don't show up in the spam folder or anywhere else. Is there some way to tweak Windows Live to make sure I will receive all of the emails which also are received by my Outlook Express account? I would prefer not to have to start using a different email address. Thanks so much.

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3 Posts
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Clarification...
by John.Wilkinson Mar 4, 2010 1:28AM PST

There is no such thing as an Outlook Express account, so I'd like to clarify what you mean by that. Specifically, there are Windows Live accounts that can be accessed via Outlook Express, Windows Live Mail, and other email clients. In addition, Outlook Express, Windows Live Mail, and other email clients can access third-party email accounts, such as those provided by your ISP.

Thus, you'll need to tell us a couple things, including:
1.) What comes after the @ sign in those email addresses.
2.) How you are accessing the accounts under Windows 7, which does not include or support Outlook Express.

Let us know.
John

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clarification
by yesenin Mar 4, 2010 3:43AM PST

Cox.net is what comes after the @. Under Windows 7 and Windows Live Mail I set up an account using the exact same email address I've used with OE under three prior versions of Windows. I also check my email on OE using my laptop, which has Windows XP, and that's how I know I'm not receiving some important, personal emails on my Windows Live Mail account. Unfortunately my laptop is on its last legs and when it goes dark I'll lose access to XP and Outlook Express. That's why I'm eager to get Windows Live Mail up and running glitch-free as soon as possible. I also use my ISP's website to check my email away from home, but that's a very limited program and I'd rather use Windows Live Mail on a day-to-day basis. Thanks so much for your time and effort.

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General notes...
by John.Wilkinson Mar 5, 2010 3:20AM PST

1.) Both OE and WLM have spam controls that can automatically redirect mail to the Spam or Deleted folder unless the sender as been added to the respective program's whitelist. Make sure that anyone on your OE whitelist is also on your WLM whitelist.

2.) If you are using POP3 to pull your emails from the Cox servers, there is a series of options regarding whether you want a copy left on the server after downloading the email. If OE is set to delete the server-side copy, OE may receive the email but delete from the server before WLM checks for new email. Thus, you should ensure both applications are set to leave a copy on the server indefinitely.

John

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