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Problem Playing DVDs -- Other DVDs Play Fine ...

Hello ...

I am hoping someone can advise me about this.

I purchased a set of DVDs of an old television series. I purchased them from Amazon. They are produced by Shout! Factory.

I have a Sony combination DVD/VHS player. These DVDs do not play in my DVD player. Well -- except for one! There are six discs -- one will play. I contacted Amazon, and they sent me a replacement set. The same thing happens -- one disc plays, but not the others. When I insert the others, it says "Loading" and then nothing happens, or I get a message saying the DVD cannot be played and to check the disc.

My other DVDs that I own work just fine on the player, so I don't think there's anything wrong with the player.

I tried playing them on my desktop computer. At first, the disc I tried would not play. I got a message about it not being the right code or region (I forget just what it said). Then it asked me (this is the Dell media player on my desktop) if I wanted to change the code/region. I clicked "Yes" and then the disc played on my desktop.

However -- these are Region 1 DVDs, and that's what I believe the Dell media player was originally set to.

And my Sony DVD player is Region 1.

Could anyone tell me why this is happening and if there's anything I can to do make the DVDs work on my Sony DVD player? I'm not sure if I want to keep them if they will only work on my computer.

And I don't understand why ONE of the discs in the set works fine on my Sony DVD player (in both sets that Amazon sent me), but the other five don't.

Also ... a few times, one of the other discs started to work, but then froze. Then when I tried it again, it didn't work at all.

Many thanks for any information or advice.

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All Answers

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It's simply a defective product

In reply to: Problem Playing DVDs -- Other DVDs Play Fine ...

Sometimes products, even commercially produced DVD sets, are defective. My guess is it's not a 'best seller' so there aren't many in circulation compared to other titles.

If you want to check the actual region code of the respective discs, use the following free software. It has come in handy for me in the past when working w/ various media on some different AV setups.


DVDInfo Pro

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Following Up ...

In reply to: It's simply a defective product

Thanks, Pepe7.

But is it likely that BOTH sets would be defective, and that both would coincidentally have one disc -- Disc Two -- that works, and none of the other do?

I've read the reviews at Amazon, and no one else has mentioned any problem playing the discs.

I'll double-check the region code -- thank you for the links. I've also e-mailed Shout! Factory to see if they have any information.

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It's certainly not uncommon

In reply to: Following Up ...

You would be surprised.

Also, I wouldn't expect everyone to make comments on Amazon. I probably purchase a dozen items each month and rarely remember to give a review (LOL) Wink.

My first link above provides an ideal solution to skirt the stupid copy protection schemes placed on DVDs. The DVD format alone is bad enough IME as it stands WITHOUT adding more issues such as RCE, etc. In my house at least, some titles require me to use Video out from a PC/HTPC to the main HDTV,etc. to play back certain content.


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What set?

In reply to: Problem Playing DVDs -- Other DVDs Play Fine ...

Why I ask is that some reported this on some Star Trek set. As you know, the studios keep trying different copy protection and the result can be odd things like this.

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Name of the Set ,,,

In reply to: What set?

It's "Here Come the Brides -- Season Two."

If I don't hear back from the company via e-mail, I am going to try to call them again -- although when you call, the recording says that the best way to reach customer service is via e-mail.

Right now, I have two sets of the same DVDs, neither of which are usable on my DVD player.

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These may have the new RCE

In reply to: Name of the Set ,,,

What's that?

As I wrote, this continued tinkering with copy protection does have a big down side. Content that won't play on all players.

Where did I read these have RCE? On's page about the product and another site.

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In addition.

In reply to: These may have the new RCE

One person was less than friendly about this. They exploded on everyone because the map didn't show as noted. Sadly they lost everybody at that point but I thought it worth noting you are not assured to see the map but may see other issues such as the disc does not start or it will freeze.

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I've yet to find one...

In reply to: In addition.

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As they add more copy protection

In reply to: I've yet to find one...

Enough said.

As you encounter more and more of this you find the odd player that does as the OP noted.
You see it in BluRay too. They deserve the returns and support calls.

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