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General discussion

Problem opening installation file

Dec 22, 2010 3:46AM PST

When I use TechTracker to download updates for installed programs, an executable file (.exe) usually is downloaded for me to run. However, sometimes a Zip file is downloaded instead. When I click on the file (in My Downloads), it opens. But I have no idea what to do with the files that are presented. Consequently, I have not updated some programs for quite a while. Would you please provide me with clear instructions on how to use the files once they are unzipped. Thank you very much.

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RE: Problem opening installation file
Jan 5, 2011 1:01AM PST

Hi vaokie,

I have converted your post into a proxy ticket in our support system so that we may better assist you; you should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect within one business day.

In the future, you may submit support tickets directly through our support web site by following these steps:

1. Go to http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter the e-mail address associated with your account.
4. From the "Category:" drop-down menu, choose the "CNET TechTracker" option, and the "TechTracker General" sub-option.
5. Fill in the subject line and the "Details:" section.
6. Click the "Submit Question" button, and please be sure to follow through to the final confirmation page!

Thanks,
Jen
CNET TechTracker Support

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Thanks for your help
Jan 5, 2011 5:19AM PST

Thanks for helping me out. I hadn't thought to check out the forum. I will look forward to getting an answer from someone.