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General discussion

Problem on new windows 7 desktop

by twkennys-19377107577467965988671688474815 Sep 9, 2010 10:23PM PDT

It seems to only show updates for my previous desktop, a Windows XP Professional. I now get the following message when I use it on my New desktop.
Your CNET TechTracker account does not have any computers assigned to it. You must add a computer to your account in order to view scan results. To add a computer to your account, download and install CNET TechTracker on that computer.
I've downloaded and installed CNET TechTracker on my new computer, but I get the above message. I cannot find the proper way to add the new computer to my account. Could you help me with this please?

Discussion is locked

2 Posts

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For this issue, you should contact TechTracker Support .

by Nathan TT Support Sep 10, 2010 7:52AM PDT

Hello twkennys,

The issue that you are experiencing is something that our tech support team can help you resolve. If you have not yet done so, please open a support ticket by doing the following:
1. Open the CNET customer service home page: http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter your e-mail address.
4. In the "Category" section, use the drop-down menu to select "CNET TechTracker".
5. In the description field, be sure to also provide any additional e-mail addresses that you may have registered with CNET.
6. Use the submit button to send us the information.
7. A confirmation page with your ticket information should appear. When it does, copy or print the information for your records.

Regards,
Nathan
CNET TechTracker Support

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I've Solved the problem

by tkennys Sep 10, 2010 8:59AM PDT

The actual problem was that I had registered under 2 email addresses. I did not realize that. I actually quit under the email address I wished to use. When I attempted to join via my older email address, I was told that I was already a member. So, I made sure that I was on that membership, and everything now works!

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