my first step would be to find and delete Word's "Normal.dot" file. When Word is re-opened, it will re-create Normal.dot
Normal.dot is a global template file for Word and if it becomes corrupted that often produces strange results. The problem you're having would seem at first glance to be a keyboard problem, but it does no harm to replace Normal.dot
A search will find it, but if your system is set to hide file extensions, you need to change that in Control Panel > Folder Options > View tab, remove the tick for "Hide extensions for known file types".
Mark
This occurs using Microsfot Word -2003 in an XP environment
Often, when trying to make a change in a word document (such as bolding,centering, etc.) the change is applied to the entire document rather than just the highlighted text.
The problem is corrected by ctrl-z (undo) one time. At that point, the proper change is made in the document.
How do I stop this from happening (it does not happen all the time, just some of the time)
Thank you

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