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Question

Problem loading websites after some time connected

May 25, 2014 1:54PM PDT

Hi!
I have an ASUS laptop model x55v, running on windows 8 with latest drivers and windows updates. I have been having problems regularly to open a browser page (IE, Firefox or Chrome, same output). When i start the system, it always connects normally, and browses smooth, but after like 1,2 hours, i stop being able to surf the web, as the pages dont load no more. I ping websites like google.com and it returns positive, same as LAN hosts. Even torrent clients are able to dl/ul data. Just the browsers dont work.
when i troubleshoot network connection, sometimes it says that the Diagnostic policy service is not running, witch sometimes is, sometimes not. Other times i get a "couldnt identify the problem message". I tried everything like messing with hosts file, flushing the dns, changing from wireless to ethernet connection, but it only works again when i restart the system.
Anyone has a clue on this? Thanks in advance!

Discussion is locked

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Answer
Did you try cleaning with canned air?
May 26, 2014 12:45AM PDT

I find many laptop owners to not know about maintenance.
Bob

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No i dont think that would be the issue..
May 26, 2014 2:21AM PDT

No, i didnt open the laptop as warranty will void. But it has only 6 months new, and temperature tracking software is not measuring nothing abnormal... I dont really think that dust would block me from browsing websites after 1 or 2 hours of normal browsing. Thanks anyway for the reply!

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At 6 months, not our problem.
May 26, 2014 2:25AM PDT

It's time to get them to fix the product.

I don't open the laptop for cleaning until about year 3 or 4.
Bob

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Answer
check crash reports in Firefox
May 26, 2014 10:16AM PDT

This has been noted in a Linux forum. Probably happens in the windows version too. May have to turn that function off if it's not already. However I doubt that would affect use of IE, unless you first used FF and then after a slowdown tried other browsers. If not that, sounds like some sort of memory leak in the new windows 8, or in some software you've installed into it. Windows 98 used to do that all the time.

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When it happens, doesnt matter the browser i first use.
May 26, 2014 10:34AM PDT

For me, the browser opening order doesnt matter, as i have the same output when i first try with FF, Chrome or IE. 1 hour ago i was on skype videocall, and tried to open chrome and it couldnt open the startpage again, but i was able to fast read something written in blue letters about DNS, before it goes blank triyng to open startpage. I think its something to do with DNS, or maybe ipv6 corrupted tables. So as i was suggested by a friend, i disabled ipv6 from the adapter, and entered the openDNS addresses in the ipv4 dns properties of the adapter. Lets see how it goes in 1 or 2 hours. Thanks for your time and effort James. I will say if it worked or not.

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next time it happens
May 26, 2014 10:37AM PDT

open whatever w8 uses as a task manager and look to see what is occupying CPU time so much.

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CPU and memory usage is low when it occurs
May 26, 2014 10:37PM PDT

James, theres no issue with the CPU/memory usage, only 1 to 4% and 50 to 120mb respectively, from a total of 4gb.

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That seems unusually low
May 26, 2014 11:05PM PDT

That seems unusually low. The OS alone should be using more than 50-120MB of RAM, so either you're looking at the wrong set of numbers or your problem is likely a symptom of a much larger problem.

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If DNS from your ISP is throttling you
May 26, 2014 11:01AM PDT

There might be little you can do. You should enter the DNS section of your router and change it from your ISP assigned one to something like google's, which is 8.8.8.8 and 8.8.4.4 and maybe that will bypass the problem. Also can set the same DNS into your operating system's networking just to be sure that's the DNS you use. What you describe sounds like bandwidth monitoring by the ISP you're using.

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Answer
bandwidth throttling
May 26, 2014 11:18AM PDT
http://en.wikipedia.org/wiki/Bandwidth_throttling


http://www.howtogeek.com/165481/how-to-test-if-your-isp-is-throttling-your-internet-connection/

"Is your ISP slowing down your connection because you've used too much data? Some ISPs have been known to do this as a way of enforcing their bandwidth caps. Even ISPs that offer "unlimited" connections may throttle you after you hit a certain, usually large, threshold.

To test whether your ISP is slowing down your Internet connection over time, you'll have to measure your Internet connection speed over time. For example, if your ISP is slowing your Internet speed down, it's probably slowing it down towards the end of the month after you've used a large amount of data. You then probably have typical, fast speeds at the beginning of the next month.

You can monitor Internet speed variations over time by using the SpeedTest website. Run a test at the beginning of the month and run further tests regularly, especially at the end of the month. If you consistently see slower speeds near the end of the month, it's possible that your ISP is throttling your bandwidth. You can sign up for a SpeedTest account to log your results and compare them over time."



http://wiki.vuze.com/w/Bad_ISPs
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No issues with the bandwith my ISP provides
May 26, 2014 10:44PM PDT

James, i forgot to mention, that i use a desktop on the same network that the laptop with the strange problem. Here in my desktop, i never noticed nothing abnormal. I have a 10mbit d/l, 2mbit u/l connection from Etisalat, Dubai, and every bandwith test i done, comes with thoose speeds in return. Also done the test on the laptop when i have browser connectivity and it returns normal.
I have stopped ipv6, and pointed to openDNS on the wireless adaptor 1pv4 properties, but after 2 hours, it stoped browsing again. Sad
Thanks for your kind interest on my problem

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All I can think is throttling or "capping"
May 26, 2014 11:49PM PDT

That's the only thing that would explain such behavior at this point.

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Noticed Strange traffic while idle
May 26, 2014 11:31PM PDT

I am comparing traffic send/received on both laptop and desktop adapters, and noticed that desktop is only having few packets exchanging, while laptop has a strange constant packet activity. Just reseted the counter and, in 5 minutes i already have 22.895 sent and 95.200 received. netstat -a -b also shows strange (but not many) tcp connections. This could have nothing to do with it, but its kind of strange, since again, at this moment, i cant browse again:

C:\Windows\system32>netstat -a -b

Active Connections

Proto Local Address Foreign Address State
TCP 0.0.0.0:135 Al_ladybugShocked LISTENING
RpcSs
[svchost.exe]
TCP 0.0.0.0:445 Al_ladybugShocked LISTENING
Can not obtain ownership information
TCP 0.0.0.0:5357 Al_ladybugShocked LISTENING
Can not obtain ownership information
TCP 0.0.0.0:26143 Al_ladybugShocked LISTENING
Can not obtain ownership information
TCP 0.0.0.0:49152 Al_ladybugShocked LISTENING
[wininit.exe]
TCP 0.0.0.0:49153 Al_ladybugShocked LISTENING
EventLog
[svchost.exe]
TCP 0.0.0.0:49154 Al_ladybugShocked LISTENING
Schedule
[svchost.exe]
TCP 0.0.0.0:49158 Al_ladybugShocked LISTENING
[lsass.exe]
TCP 0.0.0.0:49159 Al_ladybugShocked LISTENING
[services.exe]
TCP 127.0.0.1:5354 Al_ladybugShocked LISTENING
[mDNSResponder.exe]
TCP 127.0.0.1:5354 Al_ladybug:49155 ESTABLISHED
[mDNSResponder.exe]
TCP 127.0.0.1:5354 Al_ladybug:49156 ESTABLISHED
[mDNSResponder.exe]
TCP 127.0.0.1:27015 Al_ladybugShocked LISTENING
[AppleMobileDeviceService.exe]
TCP 127.0.0.1:49155 Al_ladybug:5354 ESTABLISHED
[AppleMobileDeviceService.exe]
TCP 127.0.0.1:49156 Al_ladybug:5354 ESTABLISHED
[AppleMobileDeviceService.exe]
TCP 192.168.1.3:139 Al_ladybugShocked LISTENING
Can not obtain ownership information
TCP 192.168.1.3:50788 31.222.129.33:http ESTABLISHED
[System]
TCP 192.168.1.3:50789 beacon-3:http ESTABLISHED
[System]
TCP 192.168.1.3:50790 beacon-3:http ESTABLISHED
[System]
TCP 192.168.1.3:50810 31.222.129.33:http ESTABLISHED
[System]
TCP 192.168.1.3:50820 68.232.34.200:http ESTABLISHED
CryptSvc
[svchost.exe]
TCP 192.168.1.3:50821 194.71.107.27:http ESTABLISHED
[System]
TCP 192.168.1.3:50822 194.71.107.27:http ESTABLISHED
[System]
TCP 192.168.1.3:50823 2.22.62.88:http ESTABLISHED
[Explorer.EXE]
TCP 192.168.1.3:50824 192.229.145.201:http ESTABLISHED
CryptSvc
[svchost.exe]
TCP 192.168.1.3:50826 2.22.62.97:http ESTABLISHED
CryptSvc
[svchost.exe]
TCP 192.168.1.3:50839 31.222.129.33:http ESTABLISHED
[System]
TCP 192.168.1.3:50840 beacon-3:http ESTABLISHED
[System]
TCP 192.168.1.3:50841 103.245.222.175:http ESTABLISHED
[System]
TCP 192.168.1.3:50843 par03s13-in-f13:http ESTABLISHED
[System]
TCP 192.168.1.3:50844 68.232.44.251:http ESTABLISHED
[System]
TCP 192.168.1.3:50845 68.232.44.251:http ESTABLISHED
[System]
TCP 192.168.1.3:50846 68.232.44.251:http ESTABLISHED
[System]
TCP 192.168.1.3:50847 68.232.44.251:http ESTABLISHED
[System]
TCP 192.168.1.3:50848 68.232.44.251:http ESTABLISHED
[System]
TCP 192.168.1.3:50849 68.232.44.251:http ESTABLISHED
[System]
TCP 192.168.1.3:50852 wb-in-f156:http ESTABLISHED
[System]
TCP 192.168.1.3:50853 wb-in-f156:http ESTABLISHED
[System]
TCP 192.168.1.3:50855 edge-star-shv-04-fra2:http ESTABLISHED
[System]
TCP 192.168.1.3:50856 edge-star-shv-04-fra2:https ESTABLISHED
[System]
TCP 192.168.1.3:50857 31.222.129.33:http ESTABLISHED
[System]
TCP 192.168.1.3:50858 edge-star-shv-04-fra2:https ESTABLISHED
[System]
TCP 192.168.1.3:50862 par03s03-in-f15:https ESTABLISHED
[System]
TCP [:Happy:135 Al_ladybugShocked LISTENING
RpcSs
[svchost.exe]
TCP [:Happy:445 Al_ladybugShocked LISTENING
Can not obtain ownership information
TCP [:Happy:5357 Al_ladybugShocked LISTENING
Can not obtain ownership information
TCP [:Happy:26143 Al_ladybugShocked LISTENING
Can not obtain ownership information
TCP [:Happy:49152 Al_ladybugShocked LISTENING
[wininit.exe]
TCP [:Happy:49153 Al_ladybugShocked LISTENING
EventLog
[svchost.exe]
TCP [:Happy:49154 Al_ladybugShocked LISTENING
Schedule
[svchost.exe]
TCP [:Happy:49158 Al_ladybugShocked LISTENING
[lsass.exe]
TCP [:Happy:49159 Al_ladybugShocked LISTENING
[services.exe]
TCP [::1]:49157 Al_ladybugShocked LISTENING
[jhi_service.exe]
UDP 0.0.0.0:500 *:*
IKEEXT
[svchost.exe]
UDP 0.0.0.0:3702 *:*
FDResPub
[svchost.exe]
UDP 0.0.0.0:3702 *:*
FDResPub
[svchost.exe]
UDP 0.0.0.0:4500 *:*
IKEEXT
[svchost.exe]
UDP 0.0.0.0:5355 *:*
Dnscache
[svchost.exe]
UDP 0.0.0.0:54880 *:*
[mDNSResponder.exe]
UDP 0.0.0.0:57810 *:*
FDResPub
[svchost.exe]
UDP 0.0.0.0:61713 *:*
[mDNSResponder.exe]
UDP 127.0.0.1:1900 *:*
SSDPSRV
[svchost.exe]
UDP 127.0.0.1:58313 *:*
SSDPSRV
[svchost.exe]
UDP 127.0.0.1:61711 *:*
[AppleMobileDeviceService.exe]
UDP 127.0.0.1:61712 *:*
[AppleMobileDeviceService.exe]
UDP 192.168.1.3:137 *:*
Can not obtain ownership information
UDP 192.168.1.3:138 *:*
Can not obtain ownership information
UDP 192.168.1.3:1900 *:*
SSDPSRV
[svchost.exe]
UDP 192.168.1.3:58312 *:*
SSDPSRV
[svchost.exe]
UDP [:Happy:500 *:*
IKEEXT
[svchost.exe]
UDP [:Happy:4500 *:*
IKEEXT
[svchost.exe]
UDP [:Happy:57811 *:*
FDResPub
[svchost.exe]
UDP [:Happy:61714 *:*
[mDNSResponder.exe]
UDP [::1]:1900 *:*
SSDPSRV
[svchost.exe]
UDP [::1]:5353 *:*
[mDNSResponder.exe]
UDP [::1]:58311 *:*
SSDPSRV
[svchost.exe]

C:\Windows\system32>

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check for Trojans
May 27, 2014 1:45AM PDT

Download and install MalwareBytes, run it and see if someone is using your computer as a proxy or gateway or anything of the sort that would sap your bandwidth.

You could also download a Mint Linux ISO file, burn to a DVD, boot to it and see if the same thing happens. You can install to a USB flashdrive to if you want, use USB Universal Installer or Unetbootin. Also mentioned recently in a thread was Rufus. A DVD can't be infected by anything since it's a "read only" system. Slower to use until all is loaded to the RAMdrive it creates, but if the same thing happens using it after same time, then it's something causing else causing it, not your computer, nor it's windows system.

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Used malwarebytes and nothing there
May 27, 2014 8:29AM PDT

Hey buddy i used malwarebytes and ccleaner when it first started working weird, to trace and clean possible signs of infection. Nothing came up from there. Trying to boot with a linux distro is a good idea, to see if the problem resides on the application layer. Will let you know in 3 or 4 hours how it gone!

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Looks like you have file/printer sharing turned on.
May 27, 2014 2:07AM PDT
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Yes you are right
May 27, 2014 8:34AM PDT

Yes Bob, i have file and printer sharing on, so it, added to the wireless connection keep alive packets and other normal apps that connect to the web, should explain the traffic. Nevertheless, i would like to know if theres a good app to visualize application / ip address connection stats. kind of netstat, but showing the realtime data flow. You know any?

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Not really.
May 27, 2014 8:42AM PDT

You did OK to use netstat but then dumped it all here. I'm guessing you want some app that would explain each port and function but even after decades I find no such app but back to the web to look up what say port 445 is commonly used for then the next and so on. By putting all that in a post, the good interesting item may be missed.

Without vetting I used NetBoy 2.0 Suite over a decade ago which was interesting at the time.
http://netboy-suite.download3soft.com/
Bob

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Update! Its almost for sure a windows service failure!
May 27, 2014 9:35PM PDT

Hi sorry for the late reply!

I booted with a linux based autoboot, and the system and browsing was fine for all the time, so it is not network or hardware based problem, as far as i can see.

I was looking around system services and windows troubleshooting, and tried to "troubleshoot problems" in the task bar network and sharing center, witch returned a message that states:
"Windows Diagnostic Policy Service is not running", witch made me go look into system services to see if it actually was running or not.
I found that while i am having this error, this services are all not running, even though their start-up type is set to "Automatic":
- Diagnostic Policy Service
- Diagnostic Service Host
- Diagnostic System Host

when i manually start Diagnostic Policy Service, the other 2 services start running as well. All those services start running with the system without problems, the problem comes after sometime of system up, since they mysteriously shut.

Another issue i noticed to have, and this one was the one that, after handling with it, made me being able to normally browse again, without restart the system, was Windows Firewall...

So, something is happening with Windows Firewall.
- If i enable it and reboot, after the usual amount of time, the web browsing stops, i go see firewall, and its redish and not running. I click on restore defaults, it goes up, and i am able to surf again.
- If i disable it and reboot, after around the same time logged on, surfing stops. I go to Firewall, restore defaults, and i am able to browse again.
- When Firewall is redish and not running (only after browsing stops), i cant acess Firewall advanced settings, but if i restore defaults, Firewall goes up and i can now go to advanced settings.

So i might think, but not sure, that its something to do with the Diagnostic Policy Service, in affinity with Firewall service.
Help is needed for further investigation

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Sorry but more detail.
May 27, 2014 11:52PM PDT

I'm taking it worked when new and now is dying? And running linux does not mean it's not the common canned air issue. If you find an owner that never did that, you get it done before you lose weeks trying to nail down a software/driver issue.

Speaking of drivers, one of the outright scams or bad advice is to update drivers. This creates a lot of issues and in turn fuels the repair counters. Go back to what worked.

In parting, one of the big pieces of the puzzle that is missing is good diagnostics. While I might know I installing a new driver and later had issues I would know the history. No software I know would know the history so the big missing piece is no diagnostic I've ever seen will figure this out. We know to load the stock supplied OS as a test. Even if it takes popping in a blank HDD.
Bob

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some good hunting
May 29, 2014 1:49AM PDT

may need to install windows again. Till then, enjoy the Linux.

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Answer
Do you ever clean your browser cache.
May 26, 2014 11:25PM PDT

CCleaner is a good free software package that will keep your system up.

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Yes i used ccleaner and malwarebytes at first
May 27, 2014 8:26AM PDT

Yes buddy, i use ccleaner and it was the first thing i done! Second was malwarebytes to trace sign of possible infection. I am going to try to log on with a linux boot distro, and wait to see if it happens also in that enviorement! Let you know after how it gone!

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Answer
Solved!
May 29, 2014 9:42AM PDT

After i opened my 8 month clean and smooth temperature cpu laptop, and spray it a lot with canned air (even though there was nothing there to be sprayed of, besides silicon, copper and PVC), i resolved the issue!!!!
Format + windows 7 install and, its up, running and surfing for 12 hours... Also loose the rest of the 1 year and 4 months i would had, if i did not open the chassis...... But now its clearly and well advised running!