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General discussion

problem installing/uninstalling iTunes

by skyking172 Sep 30, 2010 9:58AM PDT

My dad's system cannot download iTunes - it looks for a file called "iTunes.msi", and cannot find it. It DOES exist, in a hidden folder (Documents and Settings/Owner/Application Data/Apple Computer/Apple), but refuses to recognize the path as valid.
He encounters the same problem when trying to remove iTunes via the Add/Remove Programs utility on Control Panel - it wants this file, but calims the path is invalid.
His machine is Windows XP Home. HELP!

Discussion is locked

2 Posts
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Download iTunes again from the Apple Site
by mrmacfixit Forum moderator Oct 1, 2010 1:00AM PDT

and run the installer from the desktop.

P

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problem installing/uninstalling iTunes
by Jamescuck Oct 4, 2010 9:01PM PDT

Restart the PC and try installing iTunes again. Does the install go through properly this time?

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