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Problem installing Microsoft Office Enterprise

by papagrump / February 17, 2008 10:20 PM PST

I use Windows XP Professional and had Office 2007 Enterprise installed and working perfectly. This was not a trial version. I started having a problem with MS Word. I tried repairing and it did not help. I tried uninstalling and reinstalling Office 2007 Enterprise and now it will start installing but will not finish. I get message "error 2350. An internal error has occurred." I googled this error number and it had to do with windows installer. I installed latest version of windows installer and still have the same problem. I try canceling the installation and it will not roll back. I have to shut down and restart computer. I can install the old Office XP Pro version but would prefer to use the Office 2007. I also tried installing Office 2003 but it does the same thing as 2007. CAN SOMEONE HELP ME PLEASE?

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You lucky person.
by R. Proffitt Forum moderator / February 17, 2008 10:27 PM PST

That Enterprise version comes with stellar support, a personal contact at Microsoft and fast replies. Call them so you can get it fixed now.

Bob

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Where are the IT people?
by Jimmy Greystone / February 17, 2008 10:40 PM PST

Where are the IT people to help you with this? Given the cost of Office 2007 Enterprise, I can only assume that you either obtained it via work or it's a pirated copy.

So if you got it through work, and everything's all on the up and up, try asking the IT people there. If need be, they can call up Microsoft's support line for you. And if it's a pirated copy, it would be against the rules of this forum to help you.

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MS Office Enterprise 2007
by Pete6611 / August 17, 2009 5:38 AM PDT

I have the exact problem that you're having. Did you find a solution yet? Please let me know if you find a way to fix this problem.

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You paid the big bucks.
by R. Proffitt Forum moderator / August 17, 2009 5:53 AM PDT

The Enterprise version is prized for its premier support. You paid a premium for this so just make that call.

If your staff won't do it for you, just call Microsoft and have your product ID handy. I've always found them to treat Enterprise owners with care. Start at https://support.microsoft.com/oas/default.aspx?gprid=8753&st=1 and you'll get there.

I envy you.
Bob

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Whart does your IP-staff say?
by Kees Bakker / August 17, 2009 5:53 AM PDT

If I had such a problem (but I haven't because I'm not allowed to install Office at my companies PC) they would go back to their standard image and try again.

Kees

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