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Problem in Installing Thunderbird 3.1.8

by fun111 / March 1, 2011 2:50 PM PST

After I am able to readily download 3.1.8 Mozilla Thunderbird from its web site, when I click on "Open" in the pop-down menu for it in my (Firefox) Downloads window, NOTHING happens. The Installation Wizard window for Thunderbird does not come up on my screen. I am thoroughly puzzled with this problem.

Thank you for the help.

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Why not
by Jimmy Greystone / March 1, 2011 9:27 PM PST

Why not just find it with Windows Explorer and then run the installer that way? Considering the risk of infecting your system with malware, there's usually security restrictions on running programs directly from the browser like that. There's probably a dialog box open behind some other window asking you if you really want to open that file, and it's holding the execution until you say yes.

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Additional information
by fun111 / March 2, 2011 3:17 AM PST
In reply to: Why not

Thanks, Jimmy, for your response.

I have VISTA O/S.

After I open Windows Explorer, I get a certain list of files in my C drive and I can also obtain a "sublist" of files on my Desktop. My Desktop includes the icon for Thunderbird (which corresponds to the older 3.1.2 TB version that has been resident on my computer). If I click on that TB icon, it does not list an option for running the installer for the latest TB version. I am not able to figure out where I can obtain the facility in Windows Explorer to run an installer for TB's latest version.

By the way, in Tools > Options > Advanced window in my current TB, I do have a check mark for selecting the option of automatically downloading and installing any TB updates. In that same window, when I click on "show update history", I see the record of my (unsuccessful) attempt to install TB 3.1.8 yesterday (before I posted my problem here on CNET Forum); that record says the Status as "Failed (unknown reason)."

So I need some guidance as to what I should be doing in view of what I wrote above.

Thank you so much!

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"Breaking News!
by fun111 / March 2, 2011 11:34 AM PST
In reply to: Why not

A few minutes ago, I had routinely clicked on the TB icon to open TB, and the option to update it popped up on my screen! When I selected the option, the update got installed!

(In the past, in Tools > Options" >Advanced window, I had selected the option to automatically download and install any TB updates. I am certain that the option to update TB had popped up on my screen a few minute ago in response to that selected option in Tools > Options" >Advanced.)

When I subsequently clicked on "Show Update History" in Tools > Options" >Advanced window, the shown History confirmed successful installation of 3.1.8.

So my problem got so very easily solved!

Many thanks, anyway, for your earlier help.

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