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General discussion

problem in installing antivirus in window xp

Aug 21, 2012 11:17PM PDT

i am not able to install any free antivirus in my computer, please give me suggestions, how i can install antivirus in my computer.
My pc contain 2 gb RAM, 160 gb hard disk.


Note: This post was edited by a forum moderator to remove exposed email address and signature link on 08/22/2012 at 8:39 AM PT

Discussion is locked

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Re: installing antivirus
Aug 21, 2012 11:22PM PDT

Usually, it suffices to run the setup program. There's nothing in your post that points to any other answer.

By the way, I've asked the forum manager to remove both your email-address and the url from your post. The email address isn't necessary for getting answers on the forum and would only result in your being spammed. And the url for you company is not relevant and not allowed. So please don't use those any more.

Kees

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(At a guess) Possible malware infection
Aug 22, 2012 12:41AM PDT

Hi singhboy1

You know, Kees_B is right when he says that you have not given any information or diagnosis that will give members of this forum any way of answering your problem in any detailed or knowledgeable way.

As for me, and my experience, I can only guess that you computer is already infected with malware that is preventing the installation of your AV. If I am right then your only solution is to format your HD and reinstall XP.

Good Luck


UK Bob

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Because It May Be Caused By Malware
Aug 22, 2012 3:12AM PDT

...PLease follow the steps in the instructions below.. It should allow you to run some good malware scans of your computer,,,,,and after the scans are through, and if you can remove some of the malware, you should be able to run the setup programs of the free antivirus programs you've mentioned. It takes a while to perform all the steps, but it should help.

If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
_______________

Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:

After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.

Rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.exe

Rkill.com
http://download.bleepingcomputer.com/grinler/rkill.com

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill.Once
downloaded and before transferring Malwarebytes and SuperAntispyware to
the problem machine, rename the program installer "mbam-setup.exe" file
to something else like "Gogetum.exe", then copy the installer file and
the update file to a CD or flash drive.. Transfer the file to the
problem machine, then install the "Gogetum.exe" file, then run the
update to get the program current.. After that, run a full system scan
and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/SuperAntispyware

Manual Update
rhttp://www.superantispyware.com/definitions.html
____________


And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
__________________

Hope this helps.

Grif