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Question

Problem enabling Bitlocker

by Aug 21, 2012 4:46AM PDT

Hi

I've just bought a samsung RF511 which I have upgraded to Win7 Ultimate.

I'm trying to enable bitlocker and as the laptop doesn't support TPM I have followed the instructions here (http://www.howtogeek.com/howto/6229/how-to-use-bitlocker-on-drives-without-tpm/).

This worked fine on my previous laptop but as I run through the configuration process I have to reboot. When Windows restarts it reports that the usb stick doesn't have the recovery key on it - Yet when I look on the stick the key is there.
I've tried three different usb sticks and tried each of the usb ports but the result is the same.
Can anyone suggest please what is going wrong?
Thanks

Discussion is locked

10 Posts
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Answer
Sorry to read this
by Forum moderator Aug 23, 2012 6:16AM PDT

But this is an OEM version of Windows which Samsung has modified with drivers and maybe that quick resume from zero power sleep.

Only Samsung could have an answer from what I see so far as it's not a Stock versions of Windows.
Bob

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May be right
by tomg35 Aug 23, 2012 8:42PM PDT

Hi

After I posted I did a bit more research. One posting on the Microsoft Answers website did mention that fast boot was an issue.

I have researched a bios update and things, at the moment, don't look good.My BIOS has a date of 03/2012 when I went to the Samsung website the BIOS update showing for my model (more on my model in a minute) shows a date of 06/2011!

I went to the BIOS manufacturers website (American Megatrends Inc) and their "tool" said a BIOS update was available. When I tried to download it I was transferred to another website which required me to buy two dubious programs.

I then went to the Samsung website again to contact support. When I entered my model number I couldn't find an exact match (mine ends in A02), there was an AO3 but this again showed a BIOS update date of 06/2011.

I used the online form to contact support - This time I couldn't even find the model RF511 so I have had to use another model number.

Not too hopeful on the reply.

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Not fast start up
by tomg35 Aug 23, 2012 11:52PM PDT

I found the application that lets me turn off fast start. Turned it off and rebooted (didn't really notice much difference in the startup times to be honest) and then tried setting up BitLocker, still no luck same error message about not being able to find the key on the USB stick (its not there).

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Again, it's not a stock issue of Windows.
by r. proffitt Forum moderator Aug 24, 2012 2:38AM PDT

It appears you are trying to enable something that is in the full retail version of Windows.

If you need this to work, it's likely you'll have to obtain a full version of Windows, do the clean install and more.
Bob

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but
by tomg35 Aug 24, 2012 6:05AM PDT

The laptop came with an oem version of home premium and I applied a upgrade (from the windows anytime upgrade website) to ultimate.
Shouldn't this be enough? My previous machine was a Dell, again with an oem version of home premium which I applied the same upgrade path and this worked fine which suggests to me it's something to do with the Samsung bios?

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(NT) In that case, it seems only Samsung can solve it.
by Kees_B Forum moderator Aug 24, 2012 6:10AM PDT
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No.
by r. proffitt Forum moderator Aug 24, 2012 6:13AM PDT

It's not a full retail version. And you'll inherit issues from Samsung's custom OEM install. That's going to upset those that are new to working with OEM versions. Even that anytime upgrade is a shadow of the full retail install.
Bob

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Constantly learning
by tomg35 Aug 25, 2012 1:08AM PDT

Thanks - I presumed that applying the upgrade would bring the full benefits of the OS. Probably a daft question but where can I find out the difference between the retail version of windows against the anytime upgrade?

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Sorry
by r. proffitt Forum moderator Aug 25, 2012 4:15AM PDT

But I never found a definitive article on that. It appears you are repeating an old lesson and asking for something that only Samsung can resolve. And by resolve, they may just say no.

Why? Because that's the OEM choice. They can remove features as they provide OS support.
Bob

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Update
by tomg35 Sep 8, 2012 2:06AM PDT

As I hadn't heard anything back from Samsung Tech support I sent a reminder.

It seems that my query has been escalated.

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