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Problem caused by anti-virus overlapping. What to do?

by hummingair / June 28, 2008 3:50 AM PDT

The problem is this : with AVG being already installed, Panda was, too, installed and after a reboot a message appeared that went along the lines that if the message appears for the first time, PC should be restarted again. After the restart, the message with similiar content appeared again, saying that in order to prevent damage PC has shut down (or won't let to log in), and that the hard drive should be checked for viruses. I'm assuming the cause was the second installation, since no other changes to the PC were made at that time. The details are scetchy, since it happened to my mother in the other city and she's asking me what should she do and what can be done about it. Help, anyone?

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Talk her through getting to safe mode
by Steven Haninger / June 28, 2008 4:04 AM PDT

See if you can remove an AV program of choice from there. Other safe mode options include "system restore" if need be.

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It seems the problem's solved
by hummingair / June 28, 2008 4:16 AM PDT

I'm feeling rather embarrassed for not figuring it out myself, but hey, amateurishness has no limits. Thank you, Steven Haninger.

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glad to hear
by billpr / June 28, 2008 8:23 PM PDT

your problem is solved but you should not have more than one anti virus program and especially the two you mentioned. You must have put Panda on first, if AVG was on I believe Panda won't load at all.

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