General discussion

Problem booting

WinXP on a Gateway 500 series. I just got DishNetworks highspeed connection which is working fine but then I downloaded their F-Secure anti virus program. When I installed it, that went fine too but at the end it said to restart and thats when the trouble began. The welcome page comes up and then the desktop comes up and then the screen goes black and the computer shuts down. Then it starts to boot up and the same thing happens. It just continues this cycle. I called Dishnetwork and they said it was because I already had an anti virus program on my computer (I did, AVG) and that each anti virus is thinking the other is a virus and is shutting down. They said they could not help me. Can someone help me, Please?

Discussion is locked
Reply to: Problem booting
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Problem booting
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
You need to remove one of them. . .
- Collapse -

Then disable one or the other or both to sort it out.


- Collapse -
boot safe mode

But the computer will not stay on long enough for me to even get to the control panel or anywhere else for that matter. And I don't know how to get to safe mode.

- Collapse -
That's easy.

Ask a search engine this.

"How do I get to safe mode?"

Given search engines why not save the hard questions for here?


- Collapse -
That's easy.

I'm so sorry I bothered you. This may not be hard for you but it is hard for me.

- Collapse -
Let me explain it better.

This is all volunteer efforts. Unlike tech support you should try some questions like that one on a search engine. That way you save a turn on the simple steps.

We do have a Newbie Forum for those that need it.

Your issue is likely solvable but try to do the simple steps on your own since no one is paid here.

-> I think you may not know how to diable those AV either since you didn't use the search for safe mode. Here's how.

I try a few methods.

1. I see if add/remove programs lets me remove them.
2. If not I run MSCONFIG and use it's selective startup feature.



- Collapse -
That's easy

I do know how to remove the program if I can get to it. I'm not a newbie so I didn't go to that forum. I know some things about the workings of the computer but sometimes have problems....I just came to the forum where I've been before and always got polite replies and help. I know you are not paid but simply on this forum to help others. Again, I'm sorry to have been a bother.

- Collapse -
So it's impolite to ask members to try a search engine?

I was thinking that if more learn to use such they could avoid trips to service counters and more. This advice is echoed at this link.

"That?s where the Internet comes in. You can try entering the text of the message into Google?s search engine..."

That simple advice is widely given and everyone can give it a try to save themselves a trip to a repair counter or a call to a support line.

Is this impolite?


CNET Forums