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General discussion

Problem after Norton AV download

Feb 11, 2004 10:35PM PST

A friend who has XP recently downloaded Norton AV from their web site. She had McAfee still on her computer and was going to switch. Her computer now locks up completely...she cannot get to any programs at all. I suggested she go to the Add/Remove programs and uninstall Norton but she can't get to the Control Panel.

Can anybody give me any info to help her out? Thanks in advanceHappy Ginny

Discussion is locked

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Re:Problem after Norton AV download
Feb 11, 2004 10:57PM PST

Go to the boot menu: F8 while computer is booting up. Choose "...Last good configuration....". Follow screen instructions.

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Re:Re:Problem after Norton AV download
Feb 11, 2004 11:29PM PST

Thanks much...I'll give her the info.