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General discussion

Privacy and security concerns using free e-mail accounts

Nov 8, 2013 8:44AM PST
Question:

Privacy and security concerns using free e-mail accounts

Hi all. I was wondering about privacy and security of using free
email accounts like Hotmail, Yahoo or Gmail? I remember reading
about it recently, but cannot relocate the topic. Certainly "Free"
email services come at a price. I know there are advertisements
being served as a payoff for the free services, but is there more
to it than just ads? How secure are these email services and what
price am I giving up in terms of my privacy if I use such
services? With so many people using these free email services, I'm
sure many don't even take the time to think what is at stake in
regard to their security or privacy, but I'm concerned. Am I wrong
for raising this question? If you have any insights for me on this
matter, I'd appreciate it.

-- Submitted by: Norm N.

Discussion is locked

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OK for Routine Correspondence, Not for Sensitive Data
Nov 8, 2013 9:54AM PST

I asked a similar question earlier this year when my Mom was placed in hospice and I needed to share Mom's personal data with my brother and sister. From the feedback given me, I learned that 1. email (or the "cloud" )is not secure, 2. most of us do not transmit much sensitive data via email that is really desirable to hackers (they are more interested in hacking your bank), and, if you do want to share something sensitive then 3. do it via phone or snail mail. If you notice, most sensitive info is not emailed to you. Rather you are sent a notification from your bank, brokerage firm, electric company, etc. that a statement/bill is available. Then you go to the institution's secure website and access the data. I'm going on a 2 week cruise at Christmas and want someone in my family to have a copy of my passport, drivers license, health insurance card, credit cards I'm taking, and my itinerary. My first thought was to scan and email the documents....then I thought of ID theft. 99.99999% of my emails aren't sensitive, but this particular data in the wrong hands could cause me grief. So I am hand carrying hard copies to my sister when I visit her for Thanksgiving. Also, remember emails aren't "private" in the sense that if you send me an email with information that you really do not want shared, there is nothing but my good character to stop me from sharing it once I receive it. If I get ticked off at you and I have damaging pics, writings that you don't want others to hear/read, well.....bam I got you, then maybe I feel bad I did so...but too late. And, of course, work email and computer usage is open to your employer's eyes. On the bright side, email is a great, fast way to stay in communication if it is not sensitive data

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Perhaps you have heard of encryption?
Nov 8, 2013 10:49PM PST

If you need to provide sensitive information to someone over a distance there are several encryption solutions for your use. Easiest is to compress your data using 7ZIP with encryption and send the key to the distant party in snail mail. Some email services will not send mail with attached files that are possibly executable so you have to change the file extension to something else such as DOC or JPG. You get three layers of protection, the file extension hides the format, data is compressed and encrypted. I have been using this method for years. I keep all my sensitive personal data in encrypted emails stored by the email services. That way I can access the information anywhere in the world there is a computer available with internet access. Then there is asymmetric key encryption and Secure Socket Layer that entail some complications.

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Well, it depends...
Nov 8, 2013 1:42PM PST

on who is hosting the free service. Bluntly, there is no way on this or any other planet I would use Hotmail, Yahoo or Gmail, as their parents don't enjoy the highest reputations.

A good rule of thumb is to look at whether they offer commercial/business accounts, eg: FastMail. BTW, FastMail does not offer free email any longer. I wonder why?

Another yardstick is the degreee of security (backups etc) they offer, and redundancy of servers (we're looking at uptime here). This kind of analysis sorts the bludgers from the workers, so to speak. 99.99% uptime would seem to be a reasonable measure of reliability, yes? Does the candidate offer POP as well as IMAP? (Both is best!) You may want to collect your web-mail from your ISP POP account, or perhaps re-route the ISP account to the web-mail. Or synch both of them.

#franciemr above has good advice: "...if you do want to share something sensitive then 3. do it via phone or snail mail." I would say "...do it by hand, pesrsonally." But then I'm in Australia, and AusPost is about as reliable as HotMail.

Disclaimer: I have and recommend a FastMail account as a prime backup to my ISP. I am not employed by or in any way represent FastMail.

Gordon.

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Gmail and POP
Nov 15, 2013 11:06AM PST

If you feel insecure about leaving messages on the server, it is possible to configure Gmail as a POP account. There are some options in your account settings. Gmail has changed the standard pop and smtp port numbers to make it more secure.

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POP settings for Gmail
Nov 15, 2013 11:43AM PST

Here is a link to Google's support page. It has instructions on how to configure your Gmail account as POP.

https://support.google.com/mail/troubleshooter/1668960?rd=1#ts=1665119

Personally, I prefer to use Gmail because it syncs easily with my Android phone and tablet. In addition to email, I sync the Google Calendar and contacts with my devices. I also need a Google account to install programs on my phone and tablet. I'm not sure if the other accounts will sync with my Android devices.

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Privacy and security are your responsibility
Nov 8, 2013 10:32PM PST

For starters, privacy and security in our world today are a myth, there is none. Any such is the user's responsibility. One must assume any communication...internet, phone, whatever, is exposed to parties unknown. So be careful what you do and how you do it. If you are worried about email advertising and tracking buy a commercial email service such as Gmail for business or setup your own internet domain and mail server. Encrypt your files and email messages. Use strong passwords on everything and avoid social internet sites such as Facebook, etc. Sounds kind of expensive and not much fun doesn't it. Well, there's the trade-off. Good Luck!

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Yahoo removed contacts of dead e-mail addresses
Nov 9, 2013 1:35AM PST

I do not have a simple answer but what would you feel like if Yahoo went into your contacts and deleted the dead e-mail accounts yes completely removed them along with people I may not write to but I may wish to look up by name which I did not have stored anywhere else.

I do not remember any notification being sent until after my contacts had been removed.

Hooty


Now I do not remember their names, most were from a health forum a decade ago but still I could use the information to find them on a different forum as all had chronic health conditions but I do not even have their names anymore.

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Free Email - Is it Secure?
Nov 10, 2013 5:34PM PST

Hi Norm,

I appreciate your need for a degree of privacy in your email account, but the truth is that it doesn't really matter much regarding "Free" or "Not Free" when it comes to email. Most email accounts differ in the range of services that are available to you in terms of storage space, types of attachments you can send and receive, and the ability to retrieve and store your emails on your own computer.

I personally use Windows Live, which is now referred to by Microsoft as Outlook Mail, although I still have a "@live.com" suffix on my email address. I like this particular service because it allows me to use Windows Live Mail on my computer, which automatically checks and retrieves my email frequently or manually at any time. I can also use this to send and receive most any kind of attachment regardless of size or file type. Also, Windows Live Mail allows me to add multiple different email accounts (Yahoo, Gmail, personal Web accounts, etc..) and view them all on one utility.

The issues of privacy and security are separate issues. The simple truth is that if you send something over email, you have to assume that it's available to prying eyes. There are encryption programs that may or may not work on your particular email service, but they are cumbersome to work with and you have to assume that the person you are sending them to has the same level of technical expertise and the same encryption/decryption capabilities that you do. I would be weary of sending anything over email on any service provider that I believed may be harmful or embarrassing to me if unwanted eyes were to read it. On the other hand, I see little need to be paranoid about your everyday emails, since most internet providers do take a degree of effort to insure that private email accounts stay private.

Also remember that most decent antivirus/antimalware programs also have functions to keep your email safe as well. Our problem is that we often are more lax with our incoming email than we should be. We see a friends name and automatically assume the email is safe. We really need to pay close attention to our more familiar friends email habits to insure the email we receive is from them and not some sort of trick to get us to click links that end up giving permissions for others to access our computers.

One last thing about email. Remember that most ISPs offer free email. They are often very good at identifying and marking unknown email sources as Junk mail. They don't catch everything but they do make the effort. The most effective email filter on your computer will always be you. That goes for incoming and outgoing email. If it looks suspicious, delete it and contact the person who sent it and tell them it looked suspicious. As far as outgoing email, remember that it's only as secure as the network you're operating within.

My Dear Old Dad always had the best advice for me. Never put anything into writing that you would be embarrassed to read in tomorrows News Headlines!!! It was good advice then and still holds true today.

Good Luck.

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RE: Free Email - Is it Secure?
Nov 15, 2013 11:12AM PST

I have Avast and Gmail. It scans emails before I open them. When there are attachments, those are scanned too. if you are worried bout security, Norm. Do not just open or run such attachments. Download them. I then scan them, even though my antivirus has already done so. I scan it with Malware Bytes Anti-Malware and Super Anti-Spyware. Finally, stay alert for signs on forums such as this one that email account providers and ISPs have been hacked. I have emails from gmail and Comcast starred, marked as important, and never sent to spam or delete/trash so that I will be sure to see these notifications. My advice is for you to be vigilent, but not paranoid. Be aware and be careful. Make sure your email provider uses a secure email of https. make sure your browser uses the same online. Make sure you set your antivirus to scan both incoming and outgoing email, especially attachments. No security is perfect or foolproof. If a hacker is really determined to get into your email, or access a particular email, they can, but just because they can is no reason to make it easy for them. Keep your security software installed, running, and up to date. Run a full scan at least weekly, and quick scans daily.

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Re: kstenbch
Nov 15, 2013 8:23PM PST

I believe the security he was referring to was "can anyone intercept or see what I've emailed" not the trojan/ virus, bug catching security!

I'm sitting here ROFLMAO because Norm's worried about his email yet everything else is going to the "Cloud". MS Office/ Word etc. Documents are being done in the "cloud". My God, talk about a accident waiting to happen!! The very best analogy I can think of is the old Am and Fm radio. Once the transmission leaves the tower "ANYONE" with a receiver can listen in. The internet, while slightly more secure is just about the same as the antenna. "YOU DO NOT HAVE A ONE TO ONE PHYSICAL CONNECTION"!!! Even if you did, remember "wire tapping" of days of yore!

Your email/ document to the cloud pass through anywhere from several to hundred's of servers!!"ANYWHERE" along the line your communication(s) can be intercepted! Like the closing statement from High Desert Charlies' dad stated: "Never put anything into writing that you would be embarrassed to read in tomorrows News Headlines!!! It was good advice then and still holds true today." That was quoted from High Desert Charlie.

I didn't mean to pick on Norm, sorry Norm! But if "ANYONE" thinks the internet in any flavor is "TOTALLY SECURE", well have I got a deal for you! You see I've got this bridge in Brooklyn and a Refrigerator/ Freezer franchise at the North Pole up for sale. Limited time offer. Oh I forgot! I recently opened several new stores at he South Pole!!

Even if it were, "REMEMBER" the NSA snoopers are watching! If they can do it, SO CAN MANY A UNSCRUPULOUS HACKERS AND THIEVES!! LOL! ROFLMAO!!

Now before "ANYONE" tries to label my a totally tin hat wearing paranoid jerk. I'm NOT. But I'm well aware of the limitations of the internet security and emails! I'm a realist, I gave my tin hat to a homeless person! They even have scanners that can steal your credit card info by just walking by you. Welcome to the "Tech. World" era! And yes I have those aluminum carrying cases for my credit cards to prevent scanning for my credit cards info!

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I agree
Nov 16, 2013 4:19AM PST

I agree with you my friend, if you wish things to be totally private then quite simply don't put them ANYWHERE on the internet or commit them to writing, because there is no way to ensure that anything will remain private I remember my Grandmother's advice to me, "If you wish to keep a secret, then don't tell anybody!!!!"

Unfortunately in these days, it's become apparent that NOTHING we do escapes scrutiny, we only hear about the most blatant things (NSA, wire taps etc) when the perpetrators are exposed and they have to spin some story, but it merely means that someone else has taken over the surveillance. Whether one uses a 'free' or paid email service, one's emails are available for scrutiny to anyone who has the means

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MICROSOFT'S VARIOUS EMAIL ADDRESSES.
Nov 15, 2013 12:56PM PST

Dear HDC:
I use a paid ISP email.
But since I need MS support and use MS OFFICE forums I have a MS free email.
Years ago it was .msn then it became Hotmail and now it is something .live.
I still login with.msn.
But what are the various email suffix's about ?
Thanks,
j.

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Different Suffix - Different Packaging
Nov 15, 2013 2:33PM PST

Microsoft has gone through many changes with their free email over the years. Every time they move to a "New and Improved Version" they give it a different name.

When I mentioned Windows Live Mail in my original post, I was referring to the program that stays on your computer and handles your email from different providers on one application. That way you don't have to go to two or three different online email sites to read your email from different providers. Windows Live Mail allows you to link to any POP type email provider and use their interface to receive and send emails from your desktop without using an internet browser.

The latest of Microsoft's line of email hosts is now called Outlook.com. This is the replacement .com for @live.com and @hotmail.com. It didn't change my email address and it didn't require me to change anything in my Windows Live Mail program. It's just a new way of packaging their Outlook email program.

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Windows Live Mail/Outlook
Nov 17, 2013 3:57AM PST

does this renamed version finally allow email with embedded pictures to t forwarded? I recently deleted WLM 2012 and installed WLM 2009, the last WLM version to properly forward email with embedded pictures.

duffer479

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Renamin?
Nov 17, 2013 4:01AM PST

Windows Live Mail wasn't renamed to Outlook. Can you explain what you mean?

Most people disappointed in WLM turn to Thunderbird, by the way. Worth a try?

Kees

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Outlook/Thunderbird
Nov 17, 2013 5:39AM PST

Thought from post before mine that it had been renamed. My mistake obviously. I'll give Thunderbird a try. Others have recommended it too. Thanks.

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security
Nov 15, 2013 9:20PM PST

as with all of us, I get e-mails purportedly from a "friend" but it is pretty clear that it is a scam or indicator that my "friend's" e-mail has been hacked.

My approach to this is:
first DO NOT click on the email
second, I use print screen to capture a picture of the offending email
third I delete the bad email
fourth I send an email to my friend (and to a family member of the friend as well) attaching the print screen picture.

This accurately communicates what happened but without opening a bad email.

oldmarine56

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outlook.com
Dec 27, 2013 7:13AM PST

I am replying to a message you sent to another member because you mentioned you use OUTLOOK.com. I hope you can help with this. I am trying to sync OUTLOOK.com(OTL) with my email CLIENT, KOO MAIL. I have been successful syncing Gmail and my ISP accounts. One is a .NET the other a .COM, if that matters. In both Gmail and OTL POP3 is enabled. In my ISP email which lives in OUTLOOK EXPRESS 6, once I set up the account and used my Gmail account as the SEND TO account, the ISP account is sent to KM in the Gmail folder. Confused yet? The instructions for OTL I can find says to ENABLE POP in OTL, and use specific server address and port numbers in the new account form in KM for OTL. The issue is that the form DOES provide sever fields but NOT port numbers. As a result NO mail arriving in OTL is sent to the OTL folder in KM. I find no information on this issue. It seems KM is not a common client so there is little web content. Even the help pages are in KOREAN and translating it into ENGLISH does not work. Is there a solution? I do not know if the missing port number entries is the issue. Should I switch to another client like THUNDERBIRD? And if so will OTL, GMAIL, and my ISP accounts sync as they should? I do NOT need to add folders in OTL. I prefer KM but I can switch if needed or use OTL as a client. Solutions please. reeltoreelguy@gmail.com

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What privacy?
Nov 10, 2013 11:08PM PST

In light of the NSA revelations, what is privacy anyway in e-mails or phone calls for that matter. Okay, so the Obama administration....under President B. (Snoopy) Obama...download massive amount of e-mails and calls and probably have software to red-flag certain words and pick those for further scrutiny(the IRS does that with your taxes for years). Chances are if you never use those words in question and never contacted somebody in Pakistan or Yemen for example, you really don't have to worry. Seriously, privacy? Love him or hate him, Edward Snowden did confirm what we suspected all along about Big Brother. I bet my e-mail here has been flagged already with all those 'magic' words. Oops...there goes my privacy!

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How long is a piece of string?
Nov 15, 2013 10:58AM PST

Norm; you're quite right to have reservations about the overall security of your email traffic; however looking at some of the replies thus far, it seems that some people aren't just concerned, they are positively paranoid.
Most ISP's bend over backwards to make mail traffic as secure as it can be, but that's not to say that given our (allegedly) clever brethren are always looking for new ways to thieve and scam people, it's always gonna be that way.
As one feller said, a lot of the security on the web is down to those who use it; there have been a couple of good suggestions as to how to encrypt or disguise either the text or the meaning of a message, but ultimately it comes down to you - you have to ask yourself the question of 'is this message really necessary' or, 'could I send this message in another way/form that doesn't make any sense to anyone else'?
There are dozens (remember those?) of ways you can do that; simple ciphering will normally do the job - most hackers don't have either the time or the application to break codes - but if you do that, remember to change the cipher from time to time.
Best of luck, mate!

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(NT) Privacy of free email
Nov 15, 2013 12:03PM PST
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Long Hard Password or Elso
Nov 15, 2013 12:08PM PST

AT&T who ownes many companys use Yahoo for home page and email.
I have had to change password 5 times account for bellsouth/att. Muy name was used to send spam as well as many others friends that have to use Yahoo,Gmail,Hotmail. Last time password used 2 or numbers and 2 captials and 6 lower case. and not in a row ton easy. Problem solved For Now

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Privacy of email?The bigger question is privacy of the cloud
Nov 15, 2013 12:10PM PST

I had my iTunes ID hacked by a bogus hotmail account. While there are encryption options open for email attachments and the like, I remain unconvinced at the personal and corporate level that cloud computing is as robust as the vendors would have us believe.

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Please stay away from Yahoo mail
Nov 15, 2013 1:13PM PST

I repair computers for a living. In the last 2 years every, and I do mean every, case of email highjacking I have dealt with has been yahoo email. Probably at least 15 cases. I don't think Yahoo has any security at all. This is not to say that any email account cannot be hacked. Of course they can. Just use common sense in setting up your password. Don't use common words or phrases. Use a combination of upper and lower case letters along with numbers & symbals. Make you password ay least 8 characters, more if possible. I recommend Outlook.com or gmail. Just stay away from Yahoo.

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Yahoo mail
Nov 15, 2013 2:12PM PST

I agree with glasskuter, pretty much all the messages from hijacked email accounts I have received during the past year or so came from Yahoo accounts. It really seems that Yahoo has at best a very weak and at worst a non existing security system to protect its email users.

We have been using the email service of our DSL provider Centurylink for several years and have not had any hacking incidents in any of our mail boxes.That does not mean it cannot happen but if it does, this provider has excellent customer support (live US based 24 hr technical support) and I am quite confident that it would be resolved quickly.

As far as overall email security goes, High Desert Charlie puts it best:
"The most effective email filter on your computer will always be you. That goes for incoming and outgoing email. If it looks suspicious, delete it and contact the person who sent it and tell them it looked suspicious. As far as outgoing email, remember that it's only as secure as the network you're operating within."

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If it's on the web it's not secure
Nov 15, 2013 2:23PM PST

from anyone! Even those paid email accounts are subject to infiltration by the ISP.

The web & of course I have include phone calls such as voip & mobile here too, can not be trusted with any sort of security. It's all subject to scanning along the way.

I expect google et al to look through everything I send & to use the details of the addressees in my contact list. They want contacts to push advertising to & I want a free email account. There's no such thing a free lunch.

But when I pay a reasonable price for an internet connection which comes with certain benefits, I expect my stuff to be as private as is possible on the net.

Unfortunately that can't be said for TGP. Not only do they have a good old look around but they take it upon themselves to remove your saved emails & contacts as they see fit. Their conditions say they remove all 'old' emails once they are 45days old. But they will also remove them when they are only a few days old too & take no responsibility for that action. They will also remove all your saved contacts information like phone numbers & addresses & web addresses too as well as any notes you have saved for that contact. Then TPG will say they have no such thing as a contacts list where extra info other than the actual email address can be saved. And when you show them screen prints that you previously saved, they say you made it up. There is no possibility of saving emails in their system anymore.

It got me into a lot of bother a couple of years back when they deleted vitally important emails I was keeping along with a heap of contacts, so now I don't use their email account offerings at all even though I have to retain the internet connection. Yes I'm being ripped off now because my payment was not only for an adsl connection but for email addresses too.

gmail on the other hand is only too happy to give me more space to add details to my contacts & keep as many emails as I like & calendars & diaries & photos, etc. No matter how many I keep I can't come close to using my allocation of space. If I have something too important to send in an email I can always registered snail mail it or ring the person. I'm lucky in that I rarely have vitally private stuff. The only time I did have vital info & I relied on the private box of the paid ISP, they did the dirty on me & I lost the info with all the consequences that entailed.

So it makes no difference I think. If it's that sensitive that it needs major protection, it's probably best to walk it over & hand it across in person.

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Think of "The Cloud" as a Cloud.
Nov 15, 2013 2:25PM PST

It has basically no substance, it holds the promises of silver linings yet more often causes grief in the form of tornadoes, hurricanes, lightning, hail, snow, rain, etc. And you want to trust your sensitive information to this?

Once your data leaves your computer, it's no longer yours. It's available for any and every person who can wiggle the right bits to make it appear to them.

So before you send anything, always do so with the understanding that it's compromised or soon will be.

There...no more worries.

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All my email accounts are free.
Nov 15, 2013 3:16PM PST

I am grandfathered on Yahoo, AOL, Hotmail and Gmail and therefore do not get any ADS with my emails. The Spam filters work fine and all of them scan for Trojans, Malware and Viruses. The pri8ces have gone up but will stay the same for me forever.

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A couple different angles
Nov 15, 2013 3:22PM PST

Security relates to 2 factors, content and hijacking of servers.

On content any email service that does not encrypt all your emails is equally unsecure regardless of whether you pay or not. That is because if someone is intercepting your emails they are almost certainly doing it in transit between you and the email server.

Several has questioned yahoo on this. Note if you use yahoo email the address starts with https which means communication is secured with SSL. That is the same security that your banking uses. You can read about that on wikipedia. If your email does not use https then I would switch email providers.

http://en.wikipedia.org/wiki/HTTP_Secure

That leaves the question of hijacked accounts. Two primary ways I can hijack your account. First is hacking the email server. I doubt a company like yahoo has not taken steps to defend their servers against attack. That does not mean they could not be hacked. But yahoo makes a lot of money off advertising and I see no reason to believe just because someone charges you a fee and thus in theory has no ad revenue they are any more secure against being hacked.

Second way I can hijack your account is if hijacking your internet connection and sniffing your packets. If I am doing this it is probably because you are using public wifi instead of your home pc behind a router/firewall. In general if you are using public wifi you are not concerned about security and privacy anyway. My advice to people if you are using public wifi do not visit any site where you need to log in and provide password. Assume you are broadcasting everything you do to everyone because you are.

I suppose a third would be if you managed to get a virus that logged keystrokes or something similar and captured your login. But in that event whether you are paying for your email or using a free service result is the same. The defense against this is installing and using antivirus and regular scanning, not sending a check to your email provider.

If we are talking government then all bets are off. But that is true whether using a free service or paying someone. Sending a check to someone to provide your email is not going to do anything to prevent the government from snooping. So on that score pay or free no difference.

So if you are going to spend money for an email account make sure you get something feature wise for your money.

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As Everyone Says
Nov 15, 2013 7:20PM PST

Its down to you for security.

But Angry NEVER Angry NEVER NEVER NEVER NEVER
send banking or personal identification details ( Full name address or phone number) or passwords through email. Most commonly used passwords are birthdays, 123456 & password this is the number one reason security is compromised.<div><div><div>
<div>Treat an email account like your mailbox give it some maintenance make sure its secure and still there in the morning.
A lot of people have included their online accounts and passwords in their wills with instructions on what to do with them.

I use Gmail, Outlook (formerly known as hotmail etc) as my free accounts. Have never had any issues with them as i never send the above info with them.<div>
After all anything that you use to fill in forms for government or finance institutions they always send you to a secure page to enter.

I also have a 2 internet service provider (isp) emails which i don't count as free cause you are paying for a service and they have extra layers of protection which usually involves not showing all the pictures and links and they email me their bills but i only get them sent to their respective emails as i have them on Bpay view through my bank.

Anything of a sensitive nature i get through courier service or fax or phone calls if i just need to fill in fields.

Only people i have heard have their info stolen has been through ebay, using free wifi, card skimmers at restaurants and giving credit card details over the phone to the local pizza place.

And thanks for the question I learned a couple of new things reading the answers.

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