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General discussion

Printing trouble

Feb 15, 2005 5:54AM PST

OK, so I have this new state of the art computer, and somewhat older HP 40 (all in one) printer. When I first connected the printer to the computer everything was OK. After several days, I cannot print anything from a web site. If I pay a bill and I want to print the confirmation, I get an error message. If I copy the confirmation and paste it to Word, I still cannot print it until I do a reboot. This happens everytime. Is it something to do with pop up blockers? I am lost and don't know what to do. I have the same pop up blocker I had with my older computer and ha never had this issue. This is a XP Professional OS, while my ols one was Windows 98.
Thanks for any help.

Discussion is locked

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ok
Feb 15, 2005 1:23PM PST

are you hooked up with a standard parellel cable for your printer .. or usb? check that... also please click your strt button down there on the lower left of your screen
click start then select "settings" then "control panel" then Administrative Tools" then "services" now
scroll down that huge list of services and look for the one that says "printer spooling" look close.. now wehn you f ind it You must make sure it is set on "auto" and start the service right there if you can

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Printer
Feb 15, 2005 9:46PM PST

Thanks for the input, I will try this and see. I am hooked up with parallel cable.

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Thanks for the help
Feb 22, 2005 11:03AM PST

I followed your suggestion. Even though the 'printer spooling' was set to 'auto' I reset it and it seems to work now. Thanks for helping out.

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Oooops still not working
Feb 22, 2005 12:01PM PST

It worked once and now cannot print anything from websites. I have to copy what I want to print to Word document, save it, reboot my computer and then I can print from the Word document.
The printer spooler is set to 'auto'.
Anything else I can try please?

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HP All in one printers support
Feb 28, 2005 12:55AM PST

I am hardware technical engineer for HP All in one printers providing technical trouble shooting steps through chat support.

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What shall I do?
Feb 28, 2005 1:31AM PST

OK, so what do you reckon the problem is?
I uninstalled and re-installed the printer and on the first go it seems to have worked. However, in the past also whenever I did something like this it worked the first time and then it was not able to print any longer.