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Windows Legacy OS forum

General discussion

Printing freeze-up

by pmyvet / March 28, 2006 3:48 AM PST

I have a dell desktop p4 2.4ghz w/ 1 gig Ram. For the past month or so, I have been having printer freeze-ups. I have a HP1012 hooked driectly via USB, and 3 other networked printers (2 HP and a Brother laserfax printer).

The weird parts - it will freeze randomly, and will freeze when printing to any of the printers!! I may go a week between freezes, or a day.

When it freezes, I can not bring up the "PRINTER and FAXES" in windows, and when I click on the printer icon in my time tray, nothing happens. I then must usually cntrl-alt-del to end whatever program was printing, then restart. When I try to restart, I always get an "Explorer can not close" message and must "end now", before it will turn off, and then it will take forever in the "Windows is shutting down" screen before it reboots.

I have tried new drivers. I tried HP tech support and dell tech support, all to no avail.

Please help, as this is driving me nuts!!!


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Tough situation
by Kono Kusotare / March 28, 2006 6:11 AM PST
In reply to: Printing freeze-up

Have you looked in Event Viewer for clues? Any conflicts appear in Device Manager? If you haven't yet tried, disable Advanced Printing Features in the properties of the logical printer. Sometimes enhanced metafile format spooling can cause problems.

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Not Sure
by pmyvet / March 28, 2006 6:42 AM PST
In reply to: Tough situation

I am not sure what the Event Viewer is. I don't have any conflicts in the Device Manager, and I did ''uncheck'' the advanced features.

Could you explain the Event Viewer and how it may help?

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Event Viewer
by Kono Kusotare / March 28, 2006 6:56 AM PST
In reply to: Not Sure

Your computer keeps a log of apps, security and system events. Click start, control panel, perf. and maintenance, admin tools, dbl-click Event Viewer, click Application and also System in the left pane. Look through the list that each generates for red errors/yellow warning icons. Dbl-click these for a description of the cause.

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WOW - and help!!
by pmyvet / March 28, 2006 7:24 AM PST
In reply to: Event Viewer

Thank you....I looked at the Event Viewer / application and WOW.....I found things. Seems like there is Warning (Userenv) followed by 3 Errors (all WinMgmt) each time I feeze. The Warning is an application or service still using the registry when windows logs me off and and windows could not free the memory. The Errors are about MPSSVC_Agent and MPSSVC_Notification (it will not let me copy and paste). There is also a info about "Windows Security Center Service has started" at the same time.

Does this make sence?????

Any direction you could provide would be most appreciated

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by phantazy / March 28, 2006 8:56 AM PST
In reply to: WOW - and help!!

If you have 3 printers running I am not surprised you have a conflict. I would disable them one at a time, either remove entrirely, or disable in device manager. I have one scanner and one printer that don't work at the same time.

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