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Question

Printers disappear from Windows 7

by mftheory / October 7, 2016 8:11 AM PDT

All printers (PDF, local, direct to network) keeps on disappearing every time I try to print; more so with Microsoft Office Professional 2010 Document files. I have tried restarting the "Printer Spool" in services then restarting my PC. The "Printer Spool" service keeps stoping itself; it is set to start automatically. I first noticed this when I installed Windows updates the other day and a system restore to a time when it was working normally proved unsuccessful. Any suggestions?

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All Answers

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Answer
This is a tough one.
by R. Proffitt Forum moderator / October 7, 2016 8:19 AM PDT
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Ran ADWCleaner in both safe and normal mode
by mftheory / October 8, 2016 1:30 PM PDT
In reply to: This is a tough one.

This is proven quite a challenge. I restarted my computer after performing a disk check (nothing found), disk clean up, PUP clean up (few dozen found) and virus scan (nothing found). However, the problem still persists.

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Finding malware, removing malware
by R. Proffitt Forum moderator / October 8, 2016 7:18 PM PDT

May not cure the damage. If you are running W10 then there's a fairly good reset in there that doesn't wipe your files. (Even then you must have backup copies.)

W7 doesn't have this new feature so you can try SFC SCANNOW (see google) and CHDKSK /F (see google if you forgot how.)

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Ran SFC SCANNOW & CHDKSK /F
by mftheory / October 9, 2016 12:48 PM PDT

No errors were found. In addition, I have tried to uninstall and reinstall the printers but my computer will not allow me to uninstall. Re-installing just made them duplicated.

The printers still disappear every time I try to print something. I see my printers in the printer/device window, then when I refresh the window, they disappear again, i.e the printer spool service crashes.

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Did you try the old net stop spooler and delete files?
by R. Proffitt Forum moderator / October 9, 2016 1:26 PM PDT
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Changed Recovery settings to "Restart the Service"
by mftheory / October 10, 2016 8:24 AM PDT

When I stop and started the print spooler via command prompt and manually, now it stops the LDP service. Before I restarted both services, I changed the recovery settings to "Restart the Service" for the print spooler. Ran a CHKDSK /F on my C drive but unfortunately the printers keep disappearing.

However, I did try to print using other apps other than MS Office 2010 and I can print normally. My print drivers work fine in other apps except MSO 2010. Looks like it is more of an Office 2010 printing issue. I have noticed MSO 2010 has updated recently so it has to be a glitch in the update. I will most likely need to uninstall all of the MSO 2010 related updates manually to confirm and see if it resolves the issue with that software.

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I tried uninstalling MSO 2010 updates
by mftheory / October 10, 2016 1:49 PM PDT

I tried uninstalling MSO 2010 updates and hiding them in Windows Update which is supposed to stop them from installing again. However, Windows keeps either installing more MSO 2010 updates or not allowing me to uninstall some updates due to an "unknown errror"

For a 2nd time, I have uninstalled a printer's associated software and the printer, restarted and reinstalled. It did not change any thing.

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I take this is specific to this PC
by R. Proffitt Forum moderator / October 10, 2016 2:01 PM PDT

And all other PCs are fine. That means you work it as if it's a damaged OS. I noted Grif's advice and SFC so if all that is done, the next test is "a new user account."

I'm going to keep it short since even Microsoft can't fix corrupt accounts. They have documented this since about 2000.

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I created new user
by mftheory / October 11, 2016 6:21 AM PDT

A new administrative account did fix the issue. I knew it would. I have other PCs whose Outlook stopped functioning correctly and the best way to resolve it was to create a new administrative account.
Thank you for your persistent help!

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It's an area I wish MSFT would address.
by R. Proffitt Forum moderator / October 11, 2016 9:24 AM PDT
In reply to: I created new user

But it's an old issue (pre-2000) so my bet is they think "create a new account" is OK for now.

I'm finding more folk that think that's not OK.

Good you fixed. Wish it was something in the first volleys.

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