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General discussion

Printer won't reinstall (HP PSC 1210)

May 6, 2010 9:39AM PDT

Here's a weird one. I've had an HP PSC 1210 All-in-one printer/copier for about 5 years. About a week ago, it kept getting jammed everytime I tried to print/copy with it. I went through HP tech support page, and it told me to uninstall the software and reinstall. I tried that, but everytime it got to the end of the installation process (the part where you plug in the USB cable) it didn't recognize the printer. I tried EVERYTHING to fix this, including:

- Multiple uninstalls followed by reinstalls
- Unplugging everything from every port and receptacle and waiting
- Downloading updated drivers from HP
- Turning off my antivirus and firewall during installation
- Running Windows update
- Trying different USB ports and chords
- Reinstalling the USB drivers to the mobo
- Following the damn troubleshooting tips on HP
- Talking to an HP troubleshooter over tech support chat

Nothing works. This printer was perfect a few weeks ago, and now its own drivers don't recognize it. Help!

PS - Here are my specs: Windows XP Professional SP3, Pentium D 3.24gh, 2 gb of ram, homebuilt PC with a Gigabyte 81945gzme-rh mobo

Discussion is locked

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Just ideas.
May 6, 2010 11:08AM PDT

1. Test the printer on another PC.
2. Try another USB cable.
3. "- Reinstalling the USB drivers to the mobo"
Instead, install the motherboard CHIPSET DRIVER PACKAGE.

Good luck.
Bob

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for some software installs
May 7, 2010 7:15AM PDT

the program requires the printer to be connected to the PC before installing the software/ drivers.

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RE for some software installs
May 8, 2010 5:25AM PDT

Actually, it doesn't. the installation package makes it really clear that you shouldn't attach it until prompted.

Thanks for the feedback, all. None of it worked, but i appreciate the gesture.