Try this

Unplug the printer from the USB cable.

Go to the control panel and remove your printer.

Restart your computer.

Put in the installation disk for the printer and follow the instructions. It may ask you to check to see if the cables are connected properly. At that time plug in the USB cable to the printer.

After installation is complete and you printed the test page and corrected the settings, restart your computer.

The problem should be gone.


Hope this helps.