Peripherals forum


Printer is offline

by mrmqad / June 10, 2012 11:37 PM PDT

Every once in a while my MFC-5460CN printer will go to the offline status. I don't know why. I have to delete and reinstall it to get it to work again. Is there another way to get a printer back online other that reinstalling it or the driver? Windows 7 Enterprise 64 bit.

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All Answers

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by pgc3 / June 11, 2012 1:50 AM PDT
In reply to: Printer is offline

Go to the manufacturer's(Brother) website and see if there is a driver update for your model and OS, make sure, if there is, that you download the 64 bit version since your OS is 64 bit. Good luck!

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Thanks for the info but that's not what I asked.
by mrmqad / June 11, 2012 5:21 AM PDT
In reply to: Printer

I specifically said without reloading drivers. In the printer properties there used to be a setting to set the printer online/offline. Where is this setting in Windows 7?

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Actually a great answer.
by R. Proffitt Forum moderator / June 11, 2012 5:26 AM PDT

I've lost count how many times I needed to go get and install the latest driver.

You also have the support for your Enterprise Windows to consider. You or your company paid a boatload of cash for that version and it's gold plated support. Time to use that if answers here are working for you.

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Re: printer
by Kees_B Forum moderator / June 11, 2012 5:28 AM PDT

First of all: pgc3 suggested updating the driver with the latest version. That's quite something else as reinstalling it everyday. And it might be necessary if the current driver doesn't work to your satisfaction. I can't see why you should object to that.

Then: the contents of the printer driver are fully made by the printer manufacturer and not by Microsoft. So only Brothers tech support can tell you if the setting still is available in the latest 64-bit Windows 7 driver and why they left it out of the version of the driver you use now (you didn't tell which one). It's either a bug or a design decision.


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Not really an objection.
by mrmqad / June 11, 2012 10:28 AM PDT
In reply to: Re: printer

I wasn't really objecting, it's just that that avenue was already taken and I'm tired of uninstalling and reinstalling the printer every time this happens. But, what you say is that the option that used to be in Windows control panel to make a printer online/offline is actually coming from the Brother printer driver? Can this be true or am I missing something?

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by pgc3 / June 11, 2012 11:26 PM PDT

So, from what you have said you have already been to the Brother website and have downloaded and run the most current drivers for Win 7 64. As Kees stated, it is NOT generally an MS issue, my first call would be to Brother.

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Question still not answered
by mrmqad / June 12, 2012 2:18 AM PDT
In reply to: Printer

Regardless of the printer brand, is there a way to bring an offline printer back online in Windows 7 without deleting and reinstalling?

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by R. Proffitt Forum moderator / June 12, 2012 4:29 AM PDT
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XP not 7
by mrmqad / June 12, 2012 11:39 PM PDT
In reply to: Yes.

This looks like a pix of XP. It's not what I see on Win 7. But thanks anyway.

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I took the shot from my Windows 7 machine.
by R. Proffitt Forum moderator / June 13, 2012 1:04 PM PDT
In reply to: XP not 7

It's cropped to only show a portion of the screen.

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Found it
by mrmqad / June 13, 2012 9:55 PM PDT

Did a bit more digging and found this menu on another screen. I'll try this one the next time I have that issue. Thanks for your help.

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