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Question

Printer is not responding

Aug 20, 2014 2:45AM PDT

Hi guys,

I have had this issue with a client of mine for a few months. The client is using a locally installed USB printer but using ThinPrint to redirect it to their RDS session.
The original issue was that she could not send anything to her printer. The only way to fix this was to re-boot and then all of the spooled jobs would come out.
I have tried the following:

-re-install the printer
-update the firmware
-changed from USB to network printer
-re-install thin print
-re-install windows
-replace tower
-replace printer
-re-create RDS profile

Nothing worked except for the profile re-creation on the Terminal Server. But this was only a fix for a few days and now it does not work at all. It will not even spit out the spooled documents after a re-boot.

I have also brought this to he sr. tech and he has no idea whats going on.

Can anyone proved any more advice other than replacing her physical tower?

Thanks all!

Discussion is locked

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Answer
I see ThinPrint has support at link.
Aug 20, 2014 3:00AM PDT
http://www.thinprint.com/en-us/resourcessupport.aspx

Why lose any time on this at all? Let ThinPrint fix it or ask them what other product to try?
Also, for a test run our office will slip in a laptop to see if the problem follows on our own laptop. Of course our clients pay a bit for such service but it bets running up the hours on trying to sniff out what it could be on their gear.

Oh, I leaked the big secret didn't I. Hardware is cheaper than hours of troubleshooting.
Bob
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Hardware has been replaced
Aug 20, 2014 4:11AM PDT

As mentioned, we have replaced the tower AND the printer and the same issue is occurring.

There is nothing else to replace, even her terminal server profile has been re-built.

Thanks

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Then the product is defective.
Aug 20, 2014 5:39AM PDT

Time to ask ThinClient what's wrong and what replaces this app.

Sorry for the typo in my prior post too.

There is one thing I am running into more and more. "Security Suites" that over reach and block what used to work fine. There's also some routers that have firewalls and settings that can cause trouble. I can't be specific because I'm not there.

But when a product fails this hard, well, we know to give the author/owner/company a few chances then change it out. It's not as if it's open source where we can dive in under the hood.
Bob