Why lose any time on this at all? Let ThinPrint fix it or ask them what other product to try?
Also, for a test run our office will slip in a laptop to see if the problem follows on our own laptop. Of course our clients pay a bit for such service but it bets running up the hours on trying to sniff out what it could be on their gear.
Oh, I leaked the big secret didn't I. Hardware is cheaper than hours of troubleshooting.
Bob

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