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Printer Freezes - Windows XP and HP Printer

by capeothom / September 28, 2009 1:07 PM PDT

I had a photosmart printer that worked fine until one day it started to freeze when printing images and large files; I could still print basic text but larger files would only print about 24% of the entire file and then it would freeze. I hooked up a new photosmart printer and same issue. I have installed, unistalled, and reinstalled software several times with the same result. Is this an OS problem and not a printer issue and if so, what is the fix? Thanks.

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Don't have a fix.
by R. Proffitt Forum moderator / September 29, 2009 12:09 AM PDT

Once in awhile you find folk that want the fix. Sadly this is not possible but there are things we can try. Your story is not unlike my brother's printer problem. To fix his we installed CCLEANER from http://download.cnet.com/ccleaner/ and took the defaults. I can only guess that worked as the problem for him is gone. The theory is the temporary files were "too many."
Bob

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In addition.
by R. Proffitt Forum moderator / September 29, 2009 5:45 AM PDT
In reply to: Don't have a fix.

"you print job failed to print" seems to have a typo BUT I can use that.

After I cleaned my brother's machine with CCLEANER we used this batch file to clean up the print spooler ->

@echo off
echo.
echo Purging the print queue . . .
net stop Spooler
echo Deleting all print jobs . . .
ping localhost -n 4 > nul
del /q %SystemRoot%\system32\spool\printers\*.*
net start Spooler
echo Done!
ping localhost -n 4 > nul

See reply that has this at http://www.technologyquestions.com/technology/windows-xp/15186-clear-printer-spooler-queue.html
Bob

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Printer problems
by Phil Crase / September 29, 2009 12:49 AM PDT

What OS are you running? Do you get any error messages when this happens, such as spooling error.

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Reply to post - Printer Freeze
by capeothom / September 29, 2009 4:38 AM PDT
In reply to: Printer problems

XP and no, no messages at all. If I leave the print job active long enough I will eventually get the generic "you print job failed to print" message.

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additional information
by capeothom / September 30, 2009 11:40 AM PDT

I have connected the printer to another computer and it works fine.

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