then it is Dell's problem.
If anyone here offers solutions that break it further, that may invalidate the warranty.
Ask Dell what they are going to do to fix the problem.
Dell E520 w/Vista home preium. Dell all-in-one 966. Sometimes won't print. Can't scan and save to computer. Dell support has had me uninstall and reinstall driver 4+times. Told me wrong printer CD sent with computer. Downloaded per instructions. Didn't work. Dell support took control. Still problem! Have in-home-service contract w/Dell that runs out soon, but can't get it. Help!!