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printer and spool

i went to add my says that i cant add printer,the spool service needs to be restarted or start the machine again,what does this mean

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Print Spooler Service

In reply to: printer and spool

It means the Print Spooler Service is disabled.

You need to check your Services Console to see what state the Print Spooler service is in.

Goto the Control Panel, then Administrative Tools, then highlight Services and click to open.

In the new window scroll down until you find "Print Spooler" and double click that entry. In the new dialog window, under "Startup type:" make sure the entry is set to "Automatic". If it isn't, change it to automatic.

Then under "Service status:" if the status is "Stopped", then click the Start button.

That will ensure the Print Spooler service is started, and will start the service each time you boot up the computer.

Hope that helps.


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I Fixed One Recently With This Problem

In reply to: printer and spool

Certainly, Mark's suggestion above will work for many. Unfortunately, I had a stubborn problem where the spool service would not stay enabled. To take care of that issue, I performed the steps below:

First, click on Start-Run (Or on Vista/Win7, click on Start, then type "Run" in the search line, then press the "Enter" key to bring up the "Run" box), type: "services.msc", then press the "Enter" key.. Scroll down to and set the "Print Spooler" service to "Automatic" and "Start" it.. Maybe multiple times till it sticks.

Next, what has worked for me (in both XP & Window 7), is to delete the contents of the following folders, then restart the computer.:




Once done, you may not have to reinstall the printers. Try disconnecting the local printer (unplugged the USB cable), wait a few seconds, and then reconnect it. If that doesn't fix the issue, you may need to reinstall the printers. Also, be sure to check the settings in the "services.msc" again, just to be sure it's still set to "Automatic" and the service is started.

Hope this helps.


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spooler app stops, plus Explorer has stopped working

In reply to: I Fixed One Recently With This Problem

Hi, my Vista (Home edition; the cheapest) desktop Dell Vostro now fails to keep print spooler app started, and cannot find printers on the home network. tried hardwiring printer; but prefer printer ethernet connected to FIOS router (modem integrated), and Dell hardwired to same fios router. My XP pc's wirelessly connected to a Netgear WRN2000 router (hardwired to the fios router) don't lose the printer...
I go into services to restart but eventually it has turned off. Eventually after working at it, it will connect to printer but eventually loses printer.

Plus, for 6 months i've been getting notice "Explorer has stopped and is being restarted"; though i'm useing firefox at the time, don't have Explorer browser open. Auto-Reporting to microsoft but get reply immediately that there's no solution found to the problem. This will happen sometimes every 5 minutes; sometimes not for an hour. The display looks normal (i'm not useing explorer browser), i can use other programs, and it restarts quickly; but can't help but think this is not good for pc and may be conneceted to spooler problem. Haven't run antivirus yet; using avast and zone alarm. any suggestions?
I considered re-installing the OS but that may not be best...
Vista Dell Vostro uses Avira antivirus and Zone alarm firewall...
I also have Norton symantec 360 (it's firewall is active) on the XP desktop and XP laptop which connect wirelessly to the netgear router. I've shut off the netgear firewall; windows firewall is off on all pc's on network. using the FIOS router firewall. I've read that different antivirus programs on home network can cause a problem. I could drop the Norton and just use Avira and Zonealarm on all the pc's i suppose...
thanks! i'm stuck on this one.

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Just In Case It's Malware

In reply to: spooler app stops, plus Explorer has stopped working

Don't worry about the XP machines at this time.. It sounds like they're working correctly, Yes?

And just curious, do you have Service Pack 2 installed on your Vista machine?.. If not, you should.

"Explorer" is not the browser.. That's "Internet Explorer" and is another file name.. Explorer is the the basic Windows Shell which causes the desktop to load, Windows "Explorer" to open when you open any folder, etc.

So, on the Vista machine, follow all of the procedures below to run multiple free malware removal tools:

If you can download the tools below on your current computer, and get them to work, then fine, but frequently the problem malware prevents the programs from running correctly. If that's the case, then download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine and use them while in Safe Mode.


After transferring it to the problem machine, run the following tool to help allow the removal programs below to run. (courtesy of Grinler at
There are 3 different versions. If one of them won't run then try to run the other one. Be patient.... as a black window should open, then close after finding all the background programs.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.




IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.

Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:


SuperAntispyware Manual Updater

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....

And after that, if everything's fine by you can't connect to the internet, then follow the procedures below to check your network "proxy" settings again.

Open Internet Explorer and go to Tools-Internet Options-Connection Tab. Click on the LAN settings button. IF there is a check mark next to "Use a proxy server for your LAN", uncheck it. Click OK. Then OK, again.

Once that's done, run an online scan using the free ESET online scanner from the link below.. Click on the link to immediately download the online scanner installer, then let it run the online scan and remove anything it finds.

NOTE: Clicking on the link below will immediately open the download dialogue window.
ESET Online Scanner

Hope this helps.


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Internet Explorer has stopped working

In reply to: Just In Case It's Malware

thanks Grif
have done two rounds of your suggestions; found tracking cookies, not a lot of them.
will see if spooler stays running.

Still getting the warning "Internet Explorer has stopped working"...will try to find a solution to this problem."
a few seconds later, the box says"no solution has been found. windows is stopping the program."

other ideas?
will let you know if spooler is not fixed.
thanks, pdoyle

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If It Doesn't Work And Explorer Continues To Stop

In reply to: Internet Explorer has stopped working

...then my next step would be to create a second administrator account and see if things work correctly in the second account. If they do, then your current account is probably corrupt.. If that's the case, then copy all your current files and documents to the new account and eliminate the old one.

Hope this helps.


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second administrator account hasn't helped

In reply to: If It Doesn't Work And Explorer Continues To Stop

hi Grif,
second administrator account hasn't prevented the spooler subsystem app from stopping; it works for my XP pc's on the home network, but the Vista desktop prints only intermittently; even to where it will print one page of a two page print document, but then doesn't print the second page til i turn it back on.
and i have to continually turn the spooler back on; it's set on Automatic.
The printer is even showing up as a device on the network map from FIOS router; which hasn't always been true.
Also having recurring problem of internet explorer stopping and having to restart.
? shall i reinstall vista; or
? i can get an upgrade to Windows 7 for $30 as i'm a student at a university so get a discount
? or other ideas?
thanks, pdoyle.

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or your suggestions in post 3 of 7 above?

In reply to: If It Doesn't Work And Explorer Continues To Stop

or your suggestions in post 30f 7 above?

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Just A Thought About ZoneAlarm & The Printer

In reply to: or your suggestions in post 3 of 7 above?

Since the problem is basically an issue with the Vista machine only, then I would make sure you have the network you're using setup in ZoneAlarm as a "trusted" network.. I've seen a few recently that inadvertently got changed to "Internet" which blocks sharing of files and printers.

Next, try uninstalling the printer from the Vista machine and perform the steps below:

1. Download and install the LLTD update on all the Windows XP computers, if it hasn't been done already. If you're using SP3 on the XP computers, it should already be there, but give it a try anyway.:

2. Next, reinstall the printer on the Vista machine as if it were "local" computer using the instructions below:

Go to Control Panel. Choose printer. Then choose Add Printer.

Choose Add a local printer. Click on Create a new port. The default in the drop down box is Local Port. Do not change that. Click Next.

A dialogue box will appear asking for you to enter a port name. Type in the \\computer name\printer name of the XP My computer's name is basement and the printer name is EpsonSty so I typed in \\basement\epsonsty

As to upgrading to Windows 7, it might be possible but be sure to run down all the Win8 associated hardware drivers for your machine BEFORE making the upgrade.

Hope this helps.


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