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Print to a wireless printer from wireless laptop?

by sarcnelson / March 1, 2009 10:05 AM PST

We have two laptops and one wireless (HP Photosmart C7280) printer. Our laptops both connect to the internet wirelessly through a router. I was able to install and can print wirelessly from my laptop (a Mac) with no problems. However, we cannot figure out how to print wirelessly from my boyfriend's laptop (a Dell).

We have installed the printer software and the printer itself on his laptop, and the laptop is able to identify the wireless printer over the network. We made sure that the printer is set to "online" and that file/printer sharing is turned on. But, whenever we go to print any kind of a file, we get an error message simply stating that the printer was unable to print and that we should run the troubleshooter. So, we run the troubleshooter, and we get this message:

"The troubleshooter was not able to ping (detect a connection with) your print server. This might be the cause of the problem. Verify that your network is configured correctly and that you are connected to the network."

I am more used to working with Macs and my boyfriend is computer illiterate, so we're a bit lost as to what this means. I was able to set up a wireless network connection on his laptop, but beyond that I'm not sure what else to do. Most of the other advice I've seen online involves a wireless printer that is wired to one computer, and another laptop trying to wirelessly access that printer through the connected computer...if that makes any sense. Our printer isn't wired to anything, and we just can't figure out why it'll print wirelessly on the Mac but not on the Dell laptop. Any ideas?

Thank you so much for any help!

Sarah

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Most obviously would be
by lacsr / March 1, 2009 9:36 PM PST

the possibility of a firewall on the Dell blocking access to the printer. That would be the first thing I would check as it has happened to me.

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I'll try the firewall...
by sarcnelson / March 1, 2009 10:49 PM PST

I see. Thanks for the suggestion. I will give it a shot when I get home and will report back!

Thanks again,

Sarah

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