Pre orders

Sep 16, 2016 6:08PM PDT

I recently pre ordered a game and it has recently come out, when I go on my ps4 it won't let me download the game. In the PlayStation store, it is telling me to buy it again, yet my credit card was already charged, I have the order number, and it is in my purchase history. Does anyone know what to do, thanks.

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Sep 27, 2016 4:12AM PDT

Contact the company

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Pre orders
Mar 22, 2017 12:40AM PDT

Write to technical support, you have already paid for the order!

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