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powerpoint password problem

by tp322 / February 22, 2007 4:29 PM PST

Can anyone verify my problem.

I save a powerpoint file with known password.
When I using a roaming profile account to open the powerpoint. I can't open it even I type the password correctly. It keeps prompting a dialogue saying incorrect password.

I try a different account which is using local profile. The powerpoint file can be opened with the same known password.

Is it a bug in microsoft office 2003 can anyone verfiy it.

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Re: powerpoint problem
by Kees Bakker / February 22, 2007 6:12 PM PST

This seems to be a difficult problem.

The workaround:
- don't use passwords as long as it is for your own use
- use 'pack and go' to distribute the presentation to other people to view it; http://www.google.com/search?q=powerpoint+%22pack+and+go%22 gives a lot of information.

The solution:
It might be necessary to ask your companies system administrator to contact Microsoft. After all, if you pay for support options, why not use them.

Hope this helps.


Kees

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Actually can be replicated.
by R. Proffitt Forum moderator / February 22, 2007 9:15 PM PST

If one doesn't have full rights to the file, that can happen. I am not offering a tutorial on NTFS rights and ownership but you should check that out.

Bob

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Password protected powerpoint file
by tp322 / February 26, 2007 12:32 PM PST

The password protected powerpoint file is located in a flash driver with FAT32 format.

It seems that NTFS is not the issue.

Any other possible reasons for this.

We don't have microsoft pay technical support. How can we submit this problem to them.

Regards,

wfl

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Re: contacting Microsoft
by Kees Bakker / February 26, 2007 5:45 PM PST
http://support.microsoft.com/ in my (Dutch) version has a link at the bottom to "microsoft services". It's localized of course, so you'll see the info you need. From there on, pick your choice.

It's an interesting problem, and it could well be the support call will be free in the end.

Hope this helps.

Kees
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The more you tell.
by R. Proffitt Forum moderator / February 26, 2007 8:03 PM PST

Your post didn't include that nugget. What also happens is an error can occur if there is not enough free space on said USB device.

Since the password can be had for very little at http://www.lostpassword.com I'd skip the false security measure and fix the issue. Your choice here.

Bob

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Password protect powerpoint.
by tp322 / February 28, 2007 12:08 PM PST
In reply to: The more you tell.

As I can't get the solution. I try to do some simple steps.

I create a passowrd protected powerpoint for trial password is really simple say 12345.
Guess what I can't open the password protected powerpoint even I know the password in roaming profile condition. Which means even I have correct password I still cannot open the ppt file.

The password protect powerpoint is from other department for tutorial notes purpose, so I don't suppose to crack their password for the students. They don't want the student to change the content only.

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So it works from the hard disk? I can't see ...
by R. Proffitt Forum moderator / February 28, 2007 12:40 PM PST

If it did or not. Details matter. I guess your IT staff failed too?

Bob

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password protect powerpoint
by tp322 / February 28, 2007 5:31 PM PST

I don't know what you mean.

The setup is PC with XP sp2 installed with Microsoft office 2003 with all latest patch installed also. PCs are joining to a domain controller.

The Domain account is using roaming profile type, and I created some local user account in the pc which are using local profile.

The powerpoint file can be self made with password enable using Microsoft office 2003 to test the password problem in powerpoint.

Even with this information. I think up till now no one has any clue about this problem may be except microsoft support team.

tp322

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"The password protected powerpoint file is located in a flas
by R. Proffitt Forum moderator / February 28, 2007 10:41 PM PST

"The password protected powerpoint file is located in a flash driver with FAT32 format."

I dropped a question, you don't answer. (about from the hard disk.)

Since I can't get clear details all I can write is I'm stumped. But I do know about ownership, permissions and in the case of the flast file, free space and size of the powerpoint file. All these details could have pointed to cause and solution, but I read the entire discussion and you haven't engaged yet to tell all the gritty detail.

There are nutty IT staffers that employ odd setups so be sure to tell exactly what's different. Also note there is no versions of office, service packs, OS, it's service packs, etc. This could be a missing service pack or software patch.

There are also situations where the owner/users doesn't want it to work. Rare, but it happens. But you must recognize these situations and play politics or the game.

Bob

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password protected powerpoint
by tp322 / March 1, 2007 2:04 PM PST

Well you want to ask for the details about the flash drive.

The flash drive is 4G and about 85% free space and is formated in FAT32 type. Since it is in FAT32, so it can read/write on it without any special permission. Does it help?

The password protected powerpoint problem can happens in NTFS drive also. Even the file is in full control for everyone.

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Then Office is busted.
by R. Proffitt Forum moderator / March 1, 2007 11:06 PM PST

If Office won't open password protected content of the same version saved (office 2000 to office 2000) then your Office is corrupted.

Nothing to fix here. Microsoft will have you wipe it out and try again.

I see the problem statement to now be:

"Powerpoint will not open any password protected presentation."

Bob

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Sorry for the addon post.
by R. Proffitt Forum moderator / March 1, 2007 11:07 PM PST
In reply to: Then Office is busted.

Remember I noted about details. I recall "privacy protection" software can break this, but there is no mention of such in this discussion which leads me back to broken Office.

Bob

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powerpoint file version 2003
by tp322 / March 2, 2007 11:58 AM PST

The powerpoint file is in version 2003 and it has all the patched applied to.
It looks like no solution at all besides tech support of Microsoft?

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It appears so.
by R. Proffitt Forum moderator / March 2, 2007 10:58 PM PST

But I noted what they would have you do. Since that is also not an option then I fear you'll be upset at their suggestion.

Bob

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