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General discussion

Powering Up Problems

by morse23 Mar 22, 2010 2:49PM PDT

I have an HP 6735b laptop. It previously had Windows Vista Business Edition and I upgraded to Windows 7 Professional. After the move my laptop will not start without being plugged in. I downloaded all the drivers available for it from the HP site and ran windows update multiple times with no success. The laptop boots fine, but stays on the screen that says "Starting Windows" and the windows symbol just keeps flashing. While on this screen if I plug it in it immediately finishes booting like normal and the laptop works fine. In addition it will not shut down without being plugged in, it will just stay on the screen that says "Shutting Down". I'm not sure what to do or how to fix the problem. Any help or suggestions would be welcome.

Discussion is locked

9 Posts
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Is this in the dv6000 line?
by r. proffitt Forum moderator Mar 22, 2010 9:40PM PDT

If so the issue only gets worse. This line among many others is well known for this and other failures.

-> Given this warning are you ready for the total failure? Are your files safely off the machine?
Bob

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Nope
by morse23 Mar 23, 2010 10:46AM PDT

Like I previously posted it is a 6735b which is a business laptop. It is not an HP Pavilion model at all.

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Looks like the same troublesome chipset.
by r. proffitt Forum moderator Mar 23, 2010 1:21PM PDT
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making sure
by morse23 Mar 24, 2010 6:09AM PDT

i'm not sure if your trying to refer to the graphics card since that is what the link you posted was talking about but the graphics card on my laptop is an ATI Radeon HD 3200, not an Nvidia graphics chip at all.

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Not just the GPU.
by r. proffitt Forum moderator Mar 24, 2010 6:30AM PDT
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specs sheet?
by morse23 Mar 24, 2010 2:22PM PDT

so you posted a link of my machines specs and say my chipset is bad, but I looked and found no such support for that. I believe my problem lies with upgrading and missing a driver or start-up file.

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Let's say what you say is true.
by r. proffitt Forum moderator Mar 25, 2010 10:32AM PDT

Then restoring it to the factory install will cure it. If not then it's the usual issues we see every week with HP and this chipset.

Again, ask HP to back you up and resolve your new, in warranty machine.
Bob

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I have
by morse23 Mar 27, 2010 3:03PM PDT

I have reinstalled windows vista and it worked normally, but after installing windows 7 again the problem persists. Which is my reasoning for thinking there is a driver I am missing or something else. Not the machine itself.

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oem
by viewtech123 Mar 24, 2010 4:19PM PDT

Whats the difference between OEM and Retail?

Also, why should I not go to this site?

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