Power DVD

Bob. That's quite possible as the original motherboard was replaced recently under warranty by Evesham Computer's engineer. Could he have possibly failed to "re-install" correctly the said drivers?. Some info on how I find the data that you mention and where to locate the necessary drivers would be appreciated.If it's not too complicated I'll attempt myself, otherwise call the engineer back. Many ta's for your advice
Gordon

I rarely see technicians or even engineers find and install the motherboard drivers if the machine "works." They are under pressure to produce...

I think I hinted I would love to help you find the drivers, but without make/model of the machine (Compaq/dell/other) or if some clone, the make/model of the motherboard, I wouldn't be able to find the drivers...

What can you share?

Bob

Bob
Copied the following from Freshdiagnose - please let me know if it's what you need.(I've had to post as 2 messages as too much data to transmit all at once)

Thanks again for your much appreciated assistance.
Motherboard
This module contains information about your motherboard.
Motherboard Information
Motherboard Model 6A6LMM4S
Motherboard Vendor eveshamvale
Chipset Model VIA KT133/A Chipset
BIOS Model Award Modular BIOS v6.00PG
BIOS Vendor Award Software Inc.
BIOS Id 06/07/2001-8361-686B-6A6LMM4SC-00
BIOS Date 06/07/01

System Enclosure or Chassis
Manufacturer eveshamvale
Chassis Type Desktop
Chassis Lock Present No
Boot-up State Unknown
Power Supply State Unknown
Thermal State Unknown
Security Status Unknown

Processor Info (from BIOS)
Socket Designation Slot A
Processor Type Central Processor
Processor Family Specific M1 Version
Manufacturer AMD
Procesor ID 00000631-0183F9FF
Supported Voltage(s) 3.3 Volts
Current Voltage 3.3 Volts
External Clock 100 MHz
Maximum Speed 2000 MHz
Current Speed 800 MHz
Processor Status CPU Socket Populated, Status Enabled
Processor Upgrade ZIF Socket
L1 Cache Handle $08
L2 Cache Handle $09
L3 Cache Handle NA

I wish you could reveal more, but a Cyrix M1 is just not going to work at playing DVD.

As to the motherboard drivers, I see another issue is that the BIOS date looks far too old. Update that, then look at http://www.viaarena.com/?PageID=300 and pick the version for this OS.

It's become clear something is grossly out of date, but I can't tell what yet.

Bob

Bob
I've no idea what a Cyrix M1 is? but can only add that prior to Eveham Computer engineer changing the motherboard, I was able to play DVD's using Power DVD.But cannot be sure if the Power DVD problem started immediately after the change - so may possibly be just co-incidental! Can still play DVD's now using Windows DVD player, but still getting the said error messages with Power DVD. What is the best way to "update" the Bios? As you can guess, I'm still a bit greenish about all this, but do enjoy dabbling (with expert help,that is)
Gordon

You find the instructions from the motherboard maker and follow them. You may want me to tell you how, but I must refuse since there is no standard way and no "easier" way. Its done per the maker's notes or not done.

Did you install the motherboard drivers?

If not, why not?

Bob

Bob
Spec for the CD ROM system

Plug and Play
This module contains information about plug and play devices that are currently known by your system.

Classes: CDROM
Devices: SAMSUNG CD-R/RW SW-408B
General Information
Device Name SAMSUNG CD-R/RW SW-408B
Device ID SAMSUNG_CD-R/RW_SW-408B_B,GenCD,SCSI\SAMSUNG_CD-R/RW_SW-408B_B
Device Class CDROM
Class GUID {4d36e965-e325-11ce-bfc1-08002be10318}
Manufacturer (Standard CD-ROM device)
Driver ID CDROM\0002
Driver Date 06/08/2000

Installer INF MSCDROM.INF
INF Section GenCDInstall