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Possible Virus

by Ralph Kirkpatrick / March 25, 2009 9:21 AM PDT

My brother called me today to say he tried to log onto www.franklinequipmentdotcom (I didn't want to put in the dot in case there is something wrong with the website). He said that a couple things popped up and when he tried to delete them his computer shut down. His has a Dell running XP. He was able to reboot but nothing to be working properly.

Any ideas for a place to start trouble shooting?

Thank You,

REK

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Possible Virus
by techservices24 / March 25, 2009 6:52 PM PDT
In reply to: Possible Virus

It seems that your computer is badly infected by the viruses attack.

You can follow these troubleshooting steps:

1. Scan your computer by using any updated antivirus program.
2. Try to install and download the "Antimalwarebytes" (freely available)
3. Try to update "Antimalwarebytes".
4. Scan your computer using the "Antimalwarebytes".
5. Follow the same procedure for "Superantispyware" as you have done for "Antimalwarebytes".
6. Delete all the internet temproray files.

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(NT) Where is This ' Antimalwarebytes' Program Mentioned?
by Grif Thomas Forum moderator / March 26, 2009 3:44 AM PDT
In reply to: Possible Virus
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(NT) (NT) I think that they meant Malwarebytes
by manmur / March 30, 2009 2:48 PM PDT
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