Symantec Support. E-mail them. They couldn't possibly have everything at their FAQ. Maybe your problem is unique.
Anything at Event log ?
PC is running XP SP2, 512 mb 80 gig drive 60 gig free.
Norton AV & IS ver 2004 and it is updated every Wed.
For about 3 weeks, I've been getting a blue screen than causes me to shut down and restart.
The message is:
Stop 0x0000008e (0xc0000005,0xefc6b2b7,0xee03c93c,0x00000000)
symevent.sys address efc6b2b7 base at efc600000 datestamp 4272844c
I think this is a Norton problem but nothing on their site matches this error message.
Anyone having a similar problem or can tell me anything? Where to look??