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Question

possible keylogger installed?

Sep 4, 2015 5:28AM PDT

I have 3 laptops in the house currently. ! brand new running Windows 10, the other 2 running Windows 7 home. I'm trying to get to a website to decide on purchasing a keylogger to put on my daughters laptop, but everytime I go to the site I get an error message saying Chrome or IE cannot connect. I've turned off all firewalls, virus scanners, reset security settings to the bare minimums and nothing. But all the other laptops and even phones in the house can get on the site. Is it possible the laptop I'm trying to use has a keylogger on it preventing it from connecting to this site? I've ran Malware Bytes and SpyBot both back to back. Found multiple malwares but looking at them it appears all were adware. If I need to post any further info please let me know. I need to find out if someone has possibly placed a keylogger on my laptop.

Discussion is locked

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Answer
Re: keylogger
Sep 4, 2015 6:25AM PDT

Why should a keylogger block websites? That's not what it is meant for. Imagine the keylogger you plan to install on your daughters laptop does the same. That would be annoying wouldn't it?

If no suspicious service is started and no suspicious process is running, I suggest a clean install of Windows 10 from the recovery media (if it is brand new I suppose it's not an upgrade from Windows 7 or 8.1). That way you're sure there is no malware installed. And since it's brand new you won't lose much data (or should I say: you don't have to backup and restore much data).
Be sure not to connect to the other PC's on your LAN while doing this and testing. Some malware installs itselfs across the LAN. So for safety's sake: just turn them off.

Kees

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Answer
maybe the source you seek this keylogger
Sep 4, 2015 6:51AM PDT

is considered a dangerous site and your protection software is working for you.

http://www.pcworld.com/article/128085/article.html

Also remember you need to run the AV on her computer and see if it detects the keylogger. That's what happened when I used one for my youngest daughter and therefore you must enter the AV program and make sure it it set to ignore it.

You should create an innocuous shared folder, password protected, preferably a few levels down in the folder tree, so it's not noticed and have the keylogger drop it's logfile into that folder. That way you can access it directly across your LAN, so don't have to add to suspicions on her part by accessing her computer. Some teens are smart and can tell when someone's accessed their computer when they weren't around, just by checking the latest files that were updated, such as log files.

My life was easier when she got a regular decent boyfriend, so consider that too. Make "boyfriend" also your friend, so he feels a responsibility to the entire family and not just his own interests.

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Re: keylogger
Sep 5, 2015 10:08AM PDT

With children going on the web via their phone and tablet, the use of a keylogger on a PC seems a very partial solution nowadays.

Kees