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Ports Blocked Wiindows XP

Ports are being blocked from accessing the internet. AVG does not detect any viruses. I have disabled both the AVG and windows firewall. Is this caused by an undetected virus?

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Light on details.

But this complaint is most often heard from a new torrent user. No ports are blocked most of the time. Just another new torrent user.

Sorry if this does not apply but how did you post here if the internet doesn't work?

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This is for my sistre in law's computer that i am trying to help her with. She does not want to reinstall Windows, so I am trying to go through all the options. There were no torrents being used on this computer.

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More details are needed but

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