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Resolved Question

Pop-Up Using XP After Aborted Installation of HP All In One

by Mar 16, 2012 2:23AM PDT

I was installing the software for my HP Office Jet J4550 on a computer running XP SP3. There was a power failure in my area and the operation was aborted. I tried to install the software again, but the installation was blocked by "an ongoing installation". Since then I continue to have a pop up that a disk was required to complete an installation:C:\DOCUME~1\Owner\LOCALS~1\Temp\7zS5.tmp\setup\BPDSoftware\

I hope someone has a solution as to how to find and remove the program installation that is ongoing!

Thanks!

Steve

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steve281499 has chosen the best answer to their question. View answer
3 Posts
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Best Answer

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Did you try the new Microsoft tool? (link)
by Forum moderator Mar 16, 2012 2:52AM PDT
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New Microsoft Removal Tool Helped!
by steve281499 Mar 17, 2012 12:59AM PDT

Thanks for pointing me to that tool! I thought Microsoft had deleted that tool. But it led me to the resolution!

Now, if I can only get the HP OfficeJet software to install! LOL I keep getting a message that it is installed even though I removed it. Hmmm Maybe that tool will help with that! I shall try it!

Thanks!

Steve

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HP did, for some, have a cleanup tool.
by r. proffitt Forum moderator Mar 17, 2012 1:16AM PDT
Back to Windows Legacy OS forum

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