Samsung forum

Rant

Poor Quality tv and poor samsung customer service.

by jonlufc / July 7, 2015 12:29 PM PDT

I bought a Samsung UE55ES6800 Tv in April 2013. It recently developed a white line across the screen about 8 inches from the bottom. Contacted Samsung and was told to take it to one of their approved repairers which i did. Was told it needed a new screen at a cost of £796 and they would contact Samsung to see if i could get a goodwill contribution. After 4 days i was told due to the age of Tv, Samsung were unwilling to help. After a few emails to Samsung to complain that a £1200 Tv should last more than 2 years i was told That it comes with a 12 month warrenty and any faults after that was down to me.
I think That if anyone is going to buy a Samsung Tv, They should look at getting an extended warrent because in my opinion they are poor quality and dont last.

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All sources
by hpp8140 / July 8, 2015 6:58 AM PDT

Does the line appear on all sources?

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white line
by jonlufc / July 8, 2015 10:21 AM PDT
In reply to: All sources

Yes, its on all sources, ive even taken every source out and its still on.

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Board
by hpp8140 / July 8, 2015 10:37 AM PDT
In reply to: white line
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board
by jonlufc / July 8, 2015 12:27 PM PDT
In reply to: Board

Had it at a samsung approved repair centre who have tested it and told me its the screen.

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In that Case Sorry
by hpp8140 / July 8, 2015 1:14 PM PDT
In reply to: board

Sorry. I am also worried about my Damsung TVs

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When it's the panel, too often it's the tab bonds.
by R. Proffitt Forum moderator / July 8, 2015 12:36 PM PDT
https://www.google.com/#q=lcd+tv+tab+bonds finds that Toshiba, Sony and others along with Samsung use this connection method. Given the billions of connections made there will be bond failures.

This doesn't placate those that see this failure but it's not exclusive to this maker. What to do but get long warranties?
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tab bonds
by jonlufc / July 8, 2015 12:54 PM PDT

They say they've checked connections. Not sure id be confident enough to try dismantle it myself. Will Be looking at a Tv with a long warrenty next time or buy an extended one but wont be buying a Samsung thats for sure.

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The thing with tab bonds is
by R. Proffitt Forum moderator / July 8, 2015 1:04 PM PDT
In reply to: tab bonds

There are few techs let along engineers that can check those bonds. The panel would have to be put through a very specialized process and machine to rebond the connections. No tech I've encountered can "check tab bonds." All we see are temp fixes as you see around the web.

My background includes some military electronics that used electrical connections that were thermosonically bonded. For the day the failure rate was just under 1% for the technology. Now one board we had had 2,500 bonds. This meant that every board was non-operational off the production line. Yes, we had other processes later to find and repair this but you knew there was an issue there.

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tab bonds
by jonlufc / July 8, 2015 1:13 PM PDT

Thanks for info. Looks like i'm off tv shopping at weekend!!!!

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Poor Quality Product and Worst Customer Care
by mahesh438948 / March 24, 2016 10:52 AM PDT

Bought samsung 48ju6000 TV a Week back, From day 1 its malfunctioning. Now I need to Call here and There and its too much Pain. They sell products on hype, after some duration the real facts come out. Cheap Quality product and Service. Disappointed very much with Samsung. Never recommend for any samsung Product. Also Be-ware of this brand.

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