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Question

Poor Internet Connection ( Really need help)

I am having a really poor internet connection with my VirginMedia HUB.

Everyone in my house is fine, other internet connections in my room are fine, and strangely, my connection to the router can sometimes be really good on my computer.

I really need a fix for this, sometimes my ping will shoot up to 1300 and just stay like that for hours, my packet loss will go up to 50% and i don't know what to do.

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All Answers

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Answer
Keep in mind

In reply to: Poor Internet Connection ( Really need help)

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another thread, same guy, still no help

In reply to: Keep in mind

Tell me what im missing out, don't just say "you left out many details" TELL ME WHAT TO INCLUDE.

And what you linked is completely out of the question, far to expensive for what its worth.

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You are here to tell the story.

In reply to: another thread, same guy, still no help

Tell enough that attracts folk and it's on you to tell all. Distance to router, makes, models, stories.

It's still the same old story to me so far. And what we use to fix it isn't worth it to you. I worry you'll be upset at that.

Since you didn't offer more I'll start with the usual. Drop the distance to the router by half. The usual reply is I can't. Which again makes this nothing more than a repeat discussion. What can you do? Tell the forum what you can change.

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You're still about as helpful as a dead person.

In reply to: You are here to tell the story.

I don't know my exact distance, i am upstairs from my router.
makes and models of what?
model of my mouse?
make of my monitor??

Be more specific instead of being extremely ignorant and unhelpful 24/7

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In your case

In reply to: You're still about as helpful as a dead person.

I think you want to call in support. Here it's like someone that pulls over to help you change your tire. You get to help. If you get back into the car and wait for them to find the tire, jack and such they may drive off.

In your case you are expecting too much. Why not pitch in?

Maybe you are used to where you pay for support?

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you make no sense

In reply to: In your case

you make no sense, please stop, you are of no help

i came here to this site to get help, all you have done is not help, I'm struggling to find out how you achieved the rank of moderator.

So far this site has offered no help to me, all the others are fine, yet this one continues to have a lack of help.

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Hey Dude !

In reply to: you make no sense

You give no info so Move Closer to the router to get a better signal or run an Ethenet Cable to the comp.

Stop being such a child !

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To get help you have to help too.

In reply to: you make no sense

Tell as much as you can about models, distances (which you did) and more.

As it stands now, move the router closer or closer to the router. Without details the advice will be very basic.

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If i could of simply moved closer i would have

In reply to: To get help you have to help too.

Moving closer isn't an option, there isn't any spare sockets/plugs nearer to the router.

Moving the router isn't an option as its hardwired to another computer in the house, and they don't want it moved.

i did a wlan report and got this? file:///C:/ProgramData/Microsoft/Windows/WlanReport/wlan-report-latest.html

im not sure if you can look at that, tell me if you can't, i'll gyazo it.

Model of the router? I have the most recent one:
DOCSIS 3.0 cable modem functionality (also fully compatible with DOCSIS 1.0, 1.1, 2.0)
24 bonded downstreams
8 bonded upstreams
Four ethernet 10/100/1000BaseT ports
Wireless b, g, n capable in 2.4GHz band plus wireless a, n & ac in 5GHz band (Dual-concurrent frequencies)
Five internal antennas

Up to three spatial streams in the 5GHz band
Supports WEP/WPA/WPA2 wireless security encryption
Supports WPS push button synchronisation
Built-in router, DHCP and firewall which can be customised and deactivated
Virgin Media customised housing
External power supply (12v 1.5A)

I don't know what else to tell you from this or the other thread, you need to tell me what to tell you

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other things

In reply to: If i could of simply moved closer i would have

my packet loss varies, it goes from 0% to sometimes up to 20% or even 50%
however most the time it hovers at 5% packet loss.

I tried rolling back my network drives
i tried updating them.
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=46ms TTL=64
Reply from 192.168.0.1: bytes=32 time=374ms TTL=64
Reply from 192.168.0.1: bytes=32 time=114ms TTL=64
Reply from 192.168.0.1: bytes=32 time=478ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 478ms, Average = 253ms

that what i got from my ping test

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi 2:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::96e:7f46:cb0c:6807%8
IPv4 Address. . . . . . . . . . . : 192.168.0.18
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c9f:3c3a:adef:2043
Link-local IPv6 Address . . . . . : fe80::3c9f:3c3a:adef:2043%6
Default Gateway . . . . . . . . . : ::

that all looks normal

i dont know what to do

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i will try uninstalling

In reply to: If i could of simply moved closer i would have

i will try uninstalling it and restarting my computer,
thats what first started the issue, so let's see if it fixes it

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that didnt work either

In reply to: i will try uninstalling

uninstalling the network drive didnt work either

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Wait What ?

In reply to: i will try uninstalling

Uninstall what ?
Dude , Post a Speccy so Bob can read it .

You should hard wire this comp though .

Post was last edited on April 8, 2018 9:48 AM PDT

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A Speccy would be nice but

In reply to: Wait What ?

It doesn't get into channels, connections and such. I think Ethan is used to paid support. It's tough at first but here's hoping they can get into the idea where you help to get help. It's very tough on some especially those that want a fix with zero dollars.

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Answer
So with the added details

In reply to: Poor Internet Connection ( Really need help)

It doesn't look like a driver issue but just the usual WiFi complaint.

You can try changing channels on the router. I like to use my Android phone and this app to see where to move the router channel to: https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en_US

That can help but remember if you are too far away, you are too far away.

As to no spare plugs that's easy to fix and an answer given by folk that were hoping for a zero dollar or "don't make me work" answer.

Powerline links are the sure cure.
But if you want to try another WiFi dongle, be sure to get one with an antenna or two. Like this one:
https://www.amazon.com/Long-Range-Dual-Band-Wireless-External-Antennas/dp/B00VEEBOPG/

I have one of these Alfa's from a prior model and they work fine.

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I thought it was wifi as well

In reply to: So with the added details

It can't be the wifi, as everyone else in my house gets a decent signal, i have full bars, but i get a dodgy connection.
I think buying a new dongle is a bit risky, they are fairly expensive here

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Re: WiFi issues

In reply to: I thought it was wifi as well

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/200300000001000/article/HELP-2401/Troubleshooting-your-Virgin-Media-Hub might help. Moreover, it shows there are 4 different types. You didn't yet tell which one.

Anyway, it's either an issue with that router, or with the device (PC, laptop?). Since all other devices work fine with that router, it most likely is something with your device. Now take it with you and try elsewhere (nearer the router or with a friend).
Also try a Wifi to Ethernet adapter like https://www.amazon.com/NETGEAR-Universal-Ethernet-Adapter-WNCE2001/dp/B003KPBRRW
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Only your newest techs would make that assumption.

In reply to: I thought it was wifi as well

Adapters can fail in odd ways to show full bars but fail to work. I do see new techs fall for the "full bars it should work trap" a few times then they catch on that bars mean little if it's not working.

Be sure to try other channels. For example your router might be out at 14 and your driver has it set to NA region and you'll get full bars but won't work well if at all.

Do you know about this?

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i think i know what you mean

In reply to: Only your newest techs would make that assumption.

this is the stuff inside device manager settings?

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The router channel is not inside device manager settings.

In reply to: i think i know what you mean

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cant download

In reply to: The router channel is not inside device manager settings.

i cant download this as i dont have a google play store account

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Such an account is free.

In reply to: cant download

Anyhow, you can check on the router next. You might have to read the router manual.

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Still getting problems

In reply to: Such an account is free.

So i took a while to do my own testing

I can see that even when internet is good; i always get packet loss.

In the last week iv had 2 days were my internet was really good, worked perfect. Then the other 5 days it was just awful, completely unusable.

It can’t be my ISP as i do speed tests on other devices and get the best results.

I do a speed test on my phone laptop and ipad right next to my computer and get results that show the opposites. My computer will say im getting nothing but my phone laptop and ipad say im getting everything, all while being literally centimetres away from each other.

My computer will not connect to the internet (it doesnt find ANY internet signals whatsoever) unless i use a wifi dongol (like a usb type thing).

So im wondering, is this a case of a type of virus, hardware or do i just need to invest in a TP link or whatever?

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USB wifi works, internal fails

In reply to: Still getting problems

"
My computer will not connect to the internet (it doesnt find ANY internet signals whatsoever) unless i use a wifi dongol (like a usb type thing).
"


sounds to me like your internal wifi device is the problem, failing. Use the USB device, or replace the internal wifi.
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Internal Wifi Device

In reply to: USB wifi works, internal fails

Ok, so you think i should replace the wifi adapter?

This PC i have has got the same hardware since 2014 (but its always been like this, always needed a USB connection) I am just confused as to why it sometimes is rly good and most of the time rly bad

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Not confusing at all.

In reply to: Still getting problems

The internal WiFi has issues. You have a fix so my advice is to use what works and stop losing time and hair (or brain cells) over what you have a fix for.

Replacing the internal WiFi card is usually the next step but if the machine is a make/model that reviewed with WiFi problems, then this often won't fix it. But hey, your time and money.

I consider this thread solved.

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